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The effect of social influence, trust, and entertainment value on social media use: Evidence from Pakistan

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  • Muhammad Hasnain Abbas Naqvi
  • Yushi Jiang
  • Miao Miao
  • Mishal Hasnain Naqvi

Abstract

The rise of social networking sites (SNS) has changed our ways of communicating and conducting business all over the world. The present study explored the factors affecting the pervasive adoption of SNS by employing the use and gratification theory in considering their entertainment value, social influence, process of compliance, internalization, identification, and trust to investigate the sustainability of intentions to use SNS. This study also focused on the mediating effect of the relationship between trust and intentions to use SNS through users’ attitudes which were significantly correlated with positive responses towards intention. Responses were gathered through a questionnaire survey, and PLS-SEM was used for the analysis of data. Seven out of eight hypotheses were supported and meaningful information was obtained in this study, which operators and designers can use as a guide for the development of sustainable SNS.

Suggested Citation

  • Muhammad Hasnain Abbas Naqvi & Yushi Jiang & Miao Miao & Mishal Hasnain Naqvi, 2020. "The effect of social influence, trust, and entertainment value on social media use: Evidence from Pakistan," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1723825-172, January.
  • Handle: RePEc:taf:oabmxx:v:7:y:2020:i:1:p:1723825
    DOI: 10.1080/23311975.2020.1723825
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    Cited by:

    1. Hashed Mabkhot & Normalisa Md Isa & Ammar Mabkhot, 2022. "The Influence of the Credibility of Social Media Influencers SMIs on the Consumers’ Purchase Intentions: Evidence from Saudi Arabia," Sustainability, MDPI, vol. 14(19), pages 1-15, September.
    2. Bireswar Dutta & Mei-Hui Peng & Chien-Chih Chen & Shu-Lung Sun, 2022. "Role of Infodemics on Social Media in the Development of People’s Readiness to Follow COVID-19 Preventive Measures," IJERPH, MDPI, vol. 19(3), pages 1-22, January.
    3. Khadijah Hussain, 2020. "Social Media Impact On Tourism In Pakistan," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 9(2), pages 74-84, June.
    4. Ming-Hsiung Hsiao, 2021. "Influence of interpersonal competence on behavioral intention in social commerce through customer-perceived value," Journal of Marketing Analytics, Palgrave Macmillan, vol. 9(1), pages 44-55, March.
    5. Rodney Duffett, 2020. "The YouTube Marketing Communication Effect on Cognitive, Affective and Behavioural Attitudes among Generation Z Consumers," Sustainability, MDPI, vol. 12(12), pages 1-25, June.

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