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Cross-functional conflicts, effectiveness, and innovation performance: A symbiotic approach

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  • Ping Sun
  • Xiang Robert Li
  • Drew Martin

Abstract

Although cross-functional conflicts occur among departments, empirical research on the inherent mechanism remains scant. As conflict appears to be an element in innovation, by using a symbiotic approach combining traditional Confucian values and mainstream Western theories, this study of 135 Chinese high-tech companies investigates how various cross-functional conflict types influence cross-functional effectiveness, which in turn influences innovation performance. Results show an inverted U-shaped relationship for cross-functional task conflict and a negative relationship for cross-functional relationships on cross-functional effectiveness and innovation performance. Cross-functional effectiveness has a complementary mediation effect on the relationship between cross-functional task conflicts and innovation performance, and an indirect mediation effect on the relationship between cross-functional relationship conflicts and innovation performance. Trust moderates the relationship between cross-functional task conflict and cross-functional effectiveness, demonstrating a U-shaped relationship. Results are inconclusive about trust’s moderating effect between relationship conflict and cross-functional effectiveness. This study offers executives new guidelines for managing conflict and trust to improve their high-tech firm’s innovation climate.

Suggested Citation

  • Ping Sun & Xiang Robert Li & Drew Martin, 2016. "Cross-functional conflicts, effectiveness, and innovation performance: A symbiotic approach," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 26(3), pages 227-247, June.
    • Handle: RePEc:taf:jgsmks:v:26:y:2016:i:3:p:227-247
    DOI: 10.1080/21639159.2016.1174541
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    Cited by:

    1. Yoo, Hyeonmi & Kim, JaeWook, 2019. "Creating and sharing a bigger value: A dual process model of inter-firm CSV relative to firm performance," Journal of Business Research, Elsevier, vol. 99(C), pages 542-550.

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