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Variations in the adoption and willingness to use e-services in three differentiated urban areas

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  • Tommi Inkinen
  • Maria Merisalo
  • Teemu Makkonen

Abstract

This study analyses electronic service (e-service) adoption in regards to socio-spatial dynamics. Conceptually the paper focuses on the interrelations of both private and public e-services and on the influence that demographic variables have on e-service adoption. To empirically engage in this discussion the study uses segmented residential areas representing different socio-spatial characteristics; namely ‘city center’, ‘high-income suburban’ area, and ‘lower-income suburban’ area. With data from an extensive postal survey and standard statistical methods for analyzing survey data the paper shows the extent of existing differentiation in e-service use between genders and according to age, education and income, as well as spatial differences between the studied residential areas. The study results, thus, clearly indicate that the e-service use has still statistically differentiated user profiles, particularly if it is considered in a spatial setting. The paper concludes by addressing directions for the future research.

Suggested Citation

  • Tommi Inkinen & Maria Merisalo & Teemu Makkonen, 2018. "Variations in the adoption and willingness to use e-services in three differentiated urban areas," European Planning Studies, Taylor & Francis Journals, vol. 26(5), pages 950-968, May.
    • Handle: RePEc:taf:eurpls:v:26:y:2018:i:5:p:950-968
    DOI: 10.1080/09654313.2018.1448756
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    Cited by:

    1. Jamile Sabatini-Marques & Tan Yigitcanlar & Tatiana Schreiner & Tatiana Wittmann & Debora Sotto & Tommi Inkinen, 2020. "Strategizing Smart, Sustainable, and Knowledge-Based Development of Cities: Insights from Florianópolis, Brazil," Sustainability, MDPI, vol. 12(21), pages 1-20, October.
    2. Alba Vázquez-López & Martín Barrasa-Rioja & Manuel Marey-Perez, 2021. "ICT in Rural Areas from the Perspective of Dairy Farming: A Systematic Review," Future Internet, MDPI, vol. 13(4), pages 1-18, April.
    3. Ray, Arghya & Dhir, Amandeep & Bala, Pradip Kumar & Kaur, Puneet, 2019. "Why do people use food delivery apps (FDA)? A uses and gratification theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 221-230.
    4. Alba Vázquez-López & Manuel Marey-Perez, 2021. "Factors Affecting e-Government Adoption by Dairy Farmers: A Case Study in the North-West of Spain," Future Internet, MDPI, vol. 13(8), pages 1-17, August.

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