IDEAS home Printed from https://ideas.repec.org/a/taf/conmgt/v22y2004i3p319-331.html
   My bibliography  Save this article

Measuring construction project participant satisfaction

Author

Listed:
  • Mei-Yung Leung
  • S. Thomas Ng
  • Sai-On Cheung

Abstract

Construction projects involve numerous stakeholders, and their satisfaction could directly influence the performance of subsequent projects. Driven by a desire to improve project success, the critical satisfaction factors pertinent to the construction management process should be identified. In this paper, an overall study regarding the behavioural management mechanisms amongst project participants is presented. Eleven behavioural management mechanisms are identified and 15 hypotheses are established for this study. The concepts of satisfaction, project goals, various management mechanisms and their interrelationships are discussed and investigated in relation to construction projects. The results indicate that management mechanisms rather than particular project goal could directly affect the participant satisfaction. Cooperation/participation, task/team conflict and goal commitment are the critical factors influencing the final outcome (satisfaction) in the complicated management process. Moreover, conflict on the task amongst the participants is the moderation mechanisms for the relationship between goal commitment and participant satisfaction. There is a significantly positive relationship between commitment and satisfaction in construction project management, while high level of conflict is stimulated in the goal setting process amongst the participants.

Suggested Citation

  • Mei-Yung Leung & S. Thomas Ng & Sai-On Cheung, 2004. "Measuring construction project participant satisfaction," Construction Management and Economics, Taylor & Francis Journals, vol. 22(3), pages 319-331.
  • Handle: RePEc:taf:conmgt:v:22:y:2004:i:3:p:319-331
    DOI: 10.1080/01446190320000000000
    as

    Download full text from publisher

    File URL: http://www.tandfonline.com/doi/abs/10.1080/01446190320000000000
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/01446190320000000000?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hussain, Shahid & Xuetong, Wang & Maqbool, Rashid & Hussain, Mustansar & Shahnawaz, Muhammad, 2022. "The influence of government support, organizational innovativeness and community participation in renewable energy project success: A case of Pakistan," Energy, Elsevier, vol. 239(PC).
    2. Jadwiga Suchecka & Konstanty Owczarek, 2011. "Measures of effectiveness of medical services in the American health care system (Mierniki efektywnosc uslug medycznych w amerykanskim systemie opieki zdrowotnej)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 9(33), pages 79-92.
    3. Ai Tashiro & Kayako Sakisaka & Yuri Kinoshita & Kanako Sato & Sakiko Hamanaka & Yoshiharu Fukuda, 2020. "Motivation for and Effect of Cooking Class Participation: A Cross-Sectional Study Following the 2011 Great East Japan Earthquake and Tsunami," IJERPH, MDPI, vol. 17(21), pages 1-16, October.
    4. Luong Hai Nguyen & Tsunemi Watanabe, 2017. "The Impact of Project Organizational Culture on the Performance of Construction Projects," Sustainability, MDPI, vol. 9(5), pages 1-21, May.
    5. Pili Masoud Kaku & Haochen Zhu & Fangnon Firmin Fangninou, 2023. "Evaluation of the EIA process in Zanzibar: the participation of stakeholders in public and private projects," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(8), pages 7461-7481, August.
    6. Devika Rani Sharma & Balgopal Singh, 2023. "Understanding the Relationship Between Customer Satisfaction, Customer Engagement and Repeat Purchase Behaviour," Vision, , vol. 27(4), pages 449-457, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:conmgt:v:22:y:2004:i:3:p:319-331. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RCME20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.