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Processes, maps and protocols: Understanding the shape of the construction process

Author

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  • Graham Winch
  • Brid Carr

Abstract

Process mapping and benchmarking are becoming widely recognized as important management tools for understanding how value is delivered for customers, and their use in the construction industry is growing rapidly. Influenced by research on design project management, and the requirements of developing inter-firm IT systems, this work has focused renewed attention on the role of process protocols. The aim of this paper is to explore empirically the use of process maps and protocols within one retail client with a large programme of retail development projects.

Suggested Citation

  • Graham Winch & Brid Carr, 2001. "Processes, maps and protocols: Understanding the shape of the construction process," Construction Management and Economics, Taylor & Francis Journals, vol. 19(5), pages 519-531.
    • Handle: RePEc:taf:conmgt:v:19:y:2001:i:5:p:519-531
    DOI: 10.1080/01446193.2001.9709628
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    Citations

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    Cited by:

    1. David J Blackwood & Daniel J Gilmour & John P Isaacs & Thomas Kurka & Ruth E Falconer, 2014. "Sustainable Urban Development in Practice: The SAVE Concept," Environment and Planning B, , vol. 41(5), pages 885-906, October.
    2. Rob Shields & Kevin West, 2003. "Innovation in clean-room construction: a case study of co-operation between firms," Construction Management and Economics, Taylor & Francis Journals, vol. 21(4), pages 337-344.
    3. Gosling, J. & Purvis, L. & Naim, M.M., 2010. "Supply chain flexibility as a determinant of supplier selection," International Journal of Production Economics, Elsevier, vol. 128(1), pages 11-21, November.

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