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Successful implementation of ERP systems in small businesses: a case study in Korea


  • Choong Lee


  • Hong-Hee Lee


  • Moonsik Kang



The implementation of enterprise resource planning (ERP) systems supporting business processes across many different departments and partners has been known to be much more difficult than the development of a computer application supporting a single business function. In this article, we present a case study of an ERP system application by a small business. Jinyang Oil Seal Co., Ltd. is a professional oil seal manufacturer for automobiles and electronic equipment in Korea. Jinyang has recently adopted and implemented an ERP system, which has helped the organization to achieve a competitive advantage. This article reports how Jinyang coped with the typical challenges that most small business organizations face when implementing an ERP system. Copyright Springer-Verlag 2008

Suggested Citation

  • Choong Lee & Hong-Hee Lee & Moonsik Kang, 2008. "Successful implementation of ERP systems in small businesses: a case study in Korea," Service Business, Springer;Pan-Pacific Business Association, vol. 2(4), pages 275-286, November.
  • Handle: RePEc:spr:svcbiz:v:2:y:2008:i:4:p:275-286
    DOI: 10.1007/s11628-008-0045-3

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    References listed on IDEAS

    1. Chien, Shih-Wen & Hu, Changya & Reimers, Kai & Lin, Jeun-Sheng, 2007. "The influence of centrifugal and centripetal forces on ERP project success in small and medium-sized enterprises in China and Taiwan," International Journal of Production Economics, Elsevier, vol. 107(2), pages 380-396, June.
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    Cited by:

    1. Sang-Heui Lee & Jay Wyk, 2015. "National institutions and logistic performance: a path analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 9(4), pages 733-747, December.
    2. Tatijana Minic & Bratislav Petrovic & Oliver Ilic, 2013. "A new approach to integral information system of a company for business and sustainable development," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 769-783, November.
    3. Juan Tarí & Iñaki Heras-Saizarbitoria & Gavin Dick, 2014. "Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 337-354, June.


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