IDEAS home Printed from https://ideas.repec.org/a/spr/gjofsm/v19y2018i4d10.1007_s40171-018-0198-4.html
   My bibliography  Save this article

Analysing the Influence of Improved Situation, Capability Level of Actors and Flexible Process Workflow on Public Value of E-Governance Projects in India

Author

Listed:
  • Parul Jain Gupta

    (Delhi Technological University)

  • Pradeep Kumar Suri

    (Delhi Technological University)

Abstract

An emerging approach for assessing performance of public services is based on public value. Many existing studies have, however, measured public value in the context of online services. In India, most of the public services are still not fully e-governed. Due to the absence of an end-to-end IT-enabled service delivery mechanism, physical presence of citizens is still required to avail public services in many cases. A citizen during his visit to a public organization faces a ‘Situation’, interacts with ‘Actors’ and follows a ‘Process’ or a set of processes. It is conceptualized that citizens’ perception based on situation—actor—process (S–A–P)-related variables is expected to influence public value. In this article, S–A–P-related variables and their likely relationship with public value have been analysed based on a service of housing department of Delhi Development Authority. The study also aims to identify dominant actors who may be playing a critical role in the process of service delivery. It is expected that such actors may influence the service delivery time due to their dominance over the process. A dominance matrix showing ranking of different actors involved in the process of selected service has been presented by using an Interpretive Ranking Process method. The study is expected to benefit planners and implementers in terms of improved public value and delivery of public services on time.

Suggested Citation

  • Parul Jain Gupta & Pradeep Kumar Suri, 2018. "Analysing the Influence of Improved Situation, Capability Level of Actors and Flexible Process Workflow on Public Value of E-Governance Projects in India," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(4), pages 349-372, December.
    • Handle: RePEc:spr:gjofsm:v:19:y:2018:i:4:d:10.1007_s40171-018-0198-4
    DOI: 10.1007/s40171-018-0198-4
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s40171-018-0198-4
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s40171-018-0198-4?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bikash chandra Dash & S N Sangita, 2011. "Governance Reforms in Power Sector: Initiatives and Outcomes in Orissa," Working Papers 262, Institute for Social and Economic Change, Bangalore.
    2. Lijo John & A. Ramesh, 2012. "Humanitarian supply chain management in India: a SAP‐LAP framework," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 9(2), pages 217-235, October.
    3. Lijo John & A. Ramesh & R. Sridharan, 2012. "Humanitarian supply chain management: a critical review," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 13(4), pages 498-524.
    4. Sushil, 2019. "Theory building using SAP-LAP linkages: an application in the context of disaster management," Annals of Operations Research, Springer, vol. 283(1), pages 811-836, December.
    5. Sushil, 2019. "Efficient interpretive ranking process incorporating implicit and transitive dominance relationships," Annals of Operations Research, Springer, vol. 283(1), pages 1489-1516, December.
    6. Arunima Haldar & S. V. D. Nageswara Rao & Kirankumar S. Momaya, 2016. "Can Flexibility in Corporate Governance Enhance International Competitiveness? Evidence from Knowledge-Based Industries in India," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 17(4), pages 389-402, December.
    7. Pradeep Kumar & Sasadhar Bera & Tanusree Dutta & Shibashish Chakraborty, 2018. "Auxiliary Flexibility in Healthcare Delivery System: An Integrative Framework and Implications," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(2), pages 173-186, June.
    8. Prodromos Chatzoglou & Dimitrios Chatzoudes & Eftichia Vraimaki & Anastasios Diamantidis, 2013. "Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 62(6), pages 583-605, July.
    9. Monika Singla & Shveta Singh, 2018. "Impact of Institutional Set-Up on the Responsiveness to Change in a Firm’s Governance Structure: A Comparative Study of Public and Private Sector Enterprises in India," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(2), pages 159-172, June.
    10. Golubeva, Anastasia A., 2007. "Evaluation of government portal on the basis of public value concept," Working Papers 792, Graduate School of Management, St. Petersburg State University.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Aalok Kumar & Ramesh Anbanandam, 2020. "A Flexible Policy Framework for Analysing Multimodal Freight Transportation System in India: SAP–LAP and Efficient IRP Method," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 35-52, March.
    2. Pankaj Tiwari & B Suresha, 2021. "Moderating Role of Project Innovativeness on Project Flexibility, Project Risk, Project Performance, and Business Success in Financial Services," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(3), pages 179-196, September.
    3. Shruti Malik & Girish Chandra Maheshwari & Archana Singh, 2019. "Understanding Financial Inclusion in India: A Theoretical Framework Building Through SAP–LAP and Efficient IRP," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(2), pages 117-140, June.
    4. Payam Hanafizadeh & Mohammad Reza Harati Nik, 2020. "Configuration of Data Monetization: A Review of Literature with Thematic Analysis," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 17-34, March.
    5. Sanjay Chaudhary & P. K. Suri, 2021. "Ranking the Factors Influencing e-Trading Usage in Agricultural Marketing," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(3), pages 233-249, September.
    6. Nakul Parameswar & Sanjay Dhir & Sushil, 2020. "Interpretive Ranking of Choice of Interaction of Parent Firms Post-International Joint Venture Termination using TISM-IRP," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 1-16, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. P. Siva Kumar & Ramesh Anbanandam, 2020. "Theory Building on Supply Chain Resilience: A SAP–LAP Analysis," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(2), pages 113-133, June.
    2. Christian Wankmüller & Gerald Reiner, 2020. "Coordination, cooperation and collaboration in relief supply chain management," Journal of Business Economics, Springer, vol. 90(2), pages 239-276, March.
    3. Abhishek Behl & Pankaj Dutta, 2019. "Humanitarian supply chain management: a thematic literature review and future directions of research," Annals of Operations Research, Springer, vol. 283(1), pages 1001-1044, December.
    4. Rajesh K. Singh & Hari Om Sharma & Suresh K. Garg, 2016. "Study on Supply Chain Issues in an Auto Component Manufacturing Organization: Case Study," Global Business Review, International Management Institute, vol. 17(5), pages 1196-1210, October.
    5. Nakul Parameswar & Sanjay Dhir & Sushil, 2020. "Interpretive Ranking of Choice of Interaction of Parent Firms Post-International Joint Venture Termination using TISM-IRP," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 1-16, March.
    6. Kovacs, Gyöngyi & Moshtari, Mohammad, 2019. "A roadmap for higher research quality in humanitarian operations: A methodological perspective," European Journal of Operational Research, Elsevier, vol. 276(2), pages 395-408.
    7. V. G. Venkatesh & Abraham Zhang & Eric Deakins & Sunil Luthra & S. Mangla, 2019. "A fuzzy AHP-TOPSIS approach to supply partner selection in continuous aid humanitarian supply chains," Annals of Operations Research, Springer, vol. 283(1), pages 1517-1550, December.
    8. Arun Kumar Deshmukh & Ashutosh Mohan & Ishi Mohan, 2022. "Goods and Services Tax (GST) Implementation in India: A SAP–LAP–Twitter Analytic Perspective," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(2), pages 165-183, June.
    9. Kyoo-Man Ha, 2017. "Three-Domain Model for Disaster Management Framework," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(4), pages 321-329, December.
    10. Charbel José Chiappetta Jabbour & Vinicius Amorim Sobreiro & Ana Beatriz Lopes de Sousa Jabbour & Lucila Maria Souza Campos & Enzo Barberio Mariano & Douglas William Scott Renwick, 2019. "An analysis of the literature on humanitarian logistics and supply chain management: paving the way for future studies," Annals of Operations Research, Springer, vol. 283(1), pages 289-307, December.
    11. Sivadass Thiruchelvam & Mohd Fauzi Ismail & Azrul Ghazali & Kamal Nasharuddin Mustapha & Fatin Faiqah Norkhair & Nora Yahya & Abdul Aziz Mat Isa & Zakaria Che Muda, 2018. "Development of Humanitraian Supply Chain Performance Conceptual Framework in Creating Resilient Logistics Network," Malaysian Journal of Geosciences (MJG), Zibeline International Publishing, vol. 2(1), pages 30-33, January.
    12. Khushboo Gulati & Seema Gupta & C. P. Gupta, 2020. "The Transformation of Governance System: A Decade Long Experience of Corporate Governance Using Meta-analysis," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(3), pages 233-262, September.
    13. Faozi A. Almaqtari & Hamood Mohd. Al-Hattami & Khalid M. E. Al-Nuzaili & Mohammed A. Al-Bukhrani, 2020. "Corporate governance in India: A systematic review and synthesis for future research," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1803579-180, January.
    14. Alexander Fekete & Lisa Bross & Steffen Krause & Florian Neisser & Katerina Tzavella, 2021. "Bridging Gaps in Minimum Humanitarian Standards and Shelter Planning by Critical Infrastructures," Sustainability, MDPI, vol. 13(2), pages 1-17, January.
    15. Rajak, Sonu & Mathiyazhagan, K. & Agarwal, Vernika & Sivakumar, K. & Kumar, Vikas & Appolloni, Andrea, 2022. "Issues and analysis of critical success factors for the sustainable initiatives in the supply chain during COVID- 19 pandemic outbreak in India: A case study," Research in Transportation Economics, Elsevier, vol. 93(C).
    16. Sushil, 2019. "Efficient interpretive ranking process incorporating implicit and transitive dominance relationships," Annals of Operations Research, Springer, vol. 283(1), pages 1489-1516, December.
    17. Wahidin, Deni & Akimov, Alexandr & Roca, Eduardo, 2021. "The impact of bond market development on economic growth before and after the global financial crisis: Evidence from developed and developing countries," International Review of Financial Analysis, Elsevier, vol. 77(C).
    18. Aniruddh Nain & Deepika Jain & Shivam Gupta & Ashwani Kumar, 2023. "Improving First Responders' Effectiveness in Post-Disaster Scenarios Through a Hybrid Framework for Damage Assessment and Prioritization," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(3), pages 409-437, September.
    19. Kyle H. Goldschmidt & Sameer Kumar, 2019. "Reducing the cost of humanitarian operations through disaster preparation and preparedness," Annals of Operations Research, Springer, vol. 283(1), pages 1139-1152, December.
    20. Peng, Yuan & Bai, Xuemei, 2023. "What EV users say about policy efficacy: Evidence from Shanghai," Transport Policy, Elsevier, vol. 132(C), pages 16-26.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:gjofsm:v:19:y:2018:i:4:d:10.1007_s40171-018-0198-4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.