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Enterprise Identity Management – Towards a Decision Support Framework Based on the Balanced Scorecard Approach

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  • Denis Royer
  • Martin Meints

Abstract

Enterprise Identity Management Systems (EIdMS) are an IT-based infrastructure that needs to be integrated into various business processes and related infrastructures. Assessment and preparation of decisions for the introduction need to take the costs, benefits, and the organizational settings into consideration. A variety of methods for the evaluation and decision support of new IT (e. g. EIdMS) are discussed in the literature – however, these are typically based on single dimensions (e. g. financial or technology aspects). This paper proposes a multidimensional decision support framework, based on the Balanced Scorecard concept. The presented approach introduces four perspectives and a related set of initial decision parameters to support decision making. The perspectives are (a) financial/monetary, (b) business processes, (c) supporting processes and (ICT) infrastructure and (d) information security, risks and compliance. Perspectives and adaptable sets of decision parameters also may serve as foundation for software-based decision support instruments. Copyright Gabler Verlag 2009

Suggested Citation

  • Denis Royer & Martin Meints, 2009. "Enterprise Identity Management – Towards a Decision Support Framework Based on the Balanced Scorecard Approach," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(3), pages 245-253, June.
    • Handle: RePEc:spr:binfse:v:1:y:2009:i:3:p:245-253
    DOI: 10.1007/s12599-009-0052-5
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    References listed on IDEAS

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    1. Mooraj, Stella & Oyon, Daniel & Hostettler, Didier, 1999. "The balanced scorecard: a necessary good or an unnecessary evil?," European Management Journal, Elsevier, vol. 17(5), pages 481-491, October.
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    Cited by:

    1. Peter Rohner, 2013. "Identity Management for Health Professionals," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(1), pages 17-33, February.

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