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The Negative Effect of E-mails at Work

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  • Dalia ZELIKOVICH

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Abstract

Although the e-mail is considered to be a fundamental element of organizations' communications layout, most researches had focused on the "positive" aspects of using e-mail, which is more likely to imply better proficiency and efficiency. However, this "positive" point of view has led most researchers to ignore negative aspects associated with using e-mails at work. This paper focuses on e-mail related activities in the workplace, in particular emails that are sent during work hours, and demonstrates the great extent of waste involved in their daily use, not just for private purposes, but also for purposes of work. The research field is combined HR and ICT, and the rational for this thesis was examined focusing on large service organizations.

Suggested Citation

  • Dalia ZELIKOVICH, 2011. "The Negative Effect of E-mails at Work," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(3), pages 575-585, July.
  • Handle: RePEc:rom:rmcimn:v:12:y:2011:i:3:p:575-585
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    File URL: http://www.rmci.ase.ro/no12vol3/19.pdf
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    More about this item

    Keywords

    HRM; ICT; dissatisfaction at work; e-mail at work; service organization; organization culture/policy; net connections; efficiency; cyberloafing.;

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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