The Relationships among Employee Satisfaction, Productivity, Performance and Customer Satisfaction
Today, the linkage between employee satisfaction and customer satisfaction, productivity, and performance is undeniable, based on numerous studies that support the correlation. As a result, companies have a rare opportunity to gain competitive leverage and differentiation by harnessing their greatest asset: their employees. This paper investigates the factors and the effects of developing an attractive working climate and creating space for employees’ development within the organization. The human resources management and the leadership developed by the managers are critical issues in getting the desired performances. Employees, in fact, are the most critical point of differentiation for any company in today’s business environment.
Volume (Year): 12 (2011)
Issue (Month): 3 (July)
|Contact details of provider:|| Postal: |
Web page: http://www.management.ase.ro/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:rom:rmcimn:v:12:y:2011:i:3:p:470-477. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Marian Nastase)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.