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The Relationships among Employee Satisfaction, Productivity, Performance and Customer Satisfaction

Author

Listed:
  • Nicolae Aurelian BIBU

    () (Western University of Timisoara, Romania)

  • Hanan Abd EL MONIEM

    () (Western University of Timisoara, Romania)

Abstract

Today, the linkage between employee satisfaction and customer satisfaction, productivity, and performance is undeniable, based on numerous studies that support the correlation. As a result, companies have a rare opportunity to gain competitive leverage and differentiation by harnessing their greatest asset: their employees. This paper investigates the factors and the effects of developing an attractive working climate and creating space for employees’ development within the organization. The human resources management and the leadership developed by the managers are critical issues in getting the desired performances. Employees, in fact, are the most critical point of differentiation for any company in today’s business environment.

Suggested Citation

  • Nicolae Aurelian BIBU & Hanan Abd EL MONIEM, 2011. "The Relationships among Employee Satisfaction, Productivity, Performance and Customer Satisfaction," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(3), pages 470-477, July.
  • Handle: RePEc:rom:rmcimn:v:12:y:2011:i:3:p:470-477
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    More about this item

    Keywords

    employee satisfaction; employees’ development; productivity; customer satisfaction.;

    JEL classification:

    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General
    • M52 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Compensation and Compensation Methods and Their Effects

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