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Quality Educational Services in University: Self-Evaluation Using Quality Indicators

Author

Listed:
  • Corina CACE

    () (Bucharest Academy of Economic Studies, Romania)

Abstract

This paper seeks to help us answer following aspects: The University could be able to offer good educational services? Are these services at higher standards? It suggests how we can identify strengths and areas for improvement, report on standards and quality and draw up plans for action. All those involved in the provision of services may have a role to play: the staff as a whole, the “head teacher”, senior managers, individual teams, departments or stages, parents and others with a stake in our schools, the education authority.

Suggested Citation

  • Corina CACE, 2009. "Quality Educational Services in University: Self-Evaluation Using Quality Indicators," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(3), pages 543-551, July.
  • Handle: RePEc:rom:rmcimn:v:10:y:2009:i:3:p:543-551
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    File URL: http://www.rmci.ase.ro/no10vol3/Vol10_No3_Article13.pdf
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    Cited by:

    1. Codruţa Dura & Claudia Isac, 2014. "The diagnosis of the quality of educational services within the University of Petroşani," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 14(1), pages 71-90.

    More about this item

    Keywords

    educational services; university self-evaluation; higher education management; quality indicators.;

    JEL classification:

    • A20 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - General
    • A29 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Other

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