The Mediating Role of Perceived Organisational Support in the Relationship between Stressors and Burnout

This study investigates organisational stress in the information technology sector, focusing on the relationships between workplace stressors, perceived stress, burnout, and perceived organisational support. Drawing on the transactional model of stress, the research adopts a quantitative, cross-sectional design to explore how work demands and organisational resources interact in shaping employees’ psychological well-being. Data were collected through an online questionnaire administered to 145 IT employees between March and June 2025. The findings revealed significant associations between the main study variables. Workplace stressors were positively correlated with perceived stress and burnout, while perceived organisational support was negatively associated with stressors, perceived stress, and burnout. These results indicate that employees exposed to higher levels of work-related demands tend to experience greater psychological strain and exhaustion, particularly when organisational support is perceived as limited. Furthermore, a mediation analysis demonstrated that perceived organisational support partially mediates the relationship between workplace stressors and burnout. This suggests that organisational support plays a key role in shaping how strongly stressors translate into emotional exhaustion. Employees who perceive higher levels of support are less likely to experience burnout, even when exposed to sustained work demands. These findings highlight the importance of organisational resources in high-pressure IT environments, where continuous change and performance demands are common. Strengthening organisational support practices and reducing excessive stressors may help protect employee well-being, limit burnout, and enhance long-term adaptability and performance.