IDEAS home Printed from
   My bibliography  Save this article

Quality Management in the Communications Industry: A Literature Review


  • Bresler, Florian

    () (DBA-Student Cyprus International University)


The aim is to develop and verify a comprehensive m o d e l f o r q u a l i t y m a n a g e m e n t i n t h e communications industry. Drawing on established general concepts of quality assessment and management (DIN ISO 8402, DIN 9000ff) the paper derives a concept reconnecting enabling factors of QM in the communication industry to their satisfaction and performance outcomes. A metaanalysis of previous empirical studies on the application of QM standards in the communications industry is employed to test and quantify the model. The studies are coded according to the developed assessment criteria and evaluated to later employ them in a structural equation model. The result is a communications industry specific causal model providing an overview on the impact of diverse quality management strategies on elements of corporate success.

Suggested Citation

  • Bresler, Florian, 2015. "Quality Management in the Communications Industry: A Literature Review," Zeitschrift für interdisziplinäre ökonomische Forschung, Allensbach Hochschule, issue 2, pages 4-22, Dezember.
  • Handle: RePEc:ris:zfioef:0050

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item


    Quality Management; Research; Literature;

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:zfioef:0050. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Jeannette Schröter). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.