IDEAS home Printed from
   My bibliography  Save this article

Qualitative Inhaltsanalyse zum Nachweis von Service Excellence Elementen innerhalb europäischer Vergabeverfahren – Die Methode und erste Ergebnisse


  • Dombach, Frauke-Julia

    () (DBA Student Cyprus International University)


"Quality has its price." - Is this principle also valid for services within the infrastructural facility management (IFM)? The European public procurement (Epp) has, cf. to contract procedures for services (VOL), a considerable economic importance. Besides price battle and competition, quality gains more and more attention. Customers are asking for “Service”. Are there elements of service excellence in the framework of public procurement procedures within the iFM industry and if yes, to what extent can they be used for a successful participation in the procurement procedures? Is Service Excellence certification for small and medium enterprises (SMEs) feasible in marketing or even recommended? Based on a systematic and critical literature review, this article describes the method and first results of a qualitative content analysis cf. Mayring to provide proof of service excellence elements within European procurement procedures.

Suggested Citation

  • Dombach, Frauke-Julia, 2016. "Qualitative Inhaltsanalyse zum Nachweis von Service Excellence Elementen innerhalb europäischer Vergabeverfahren – Die Methode und erste Ergebnisse," Zeitschrift für interdisziplinäre ökonomische Forschung, Allensbach Hochschule, issue 1, pages 44-55, April.
  • Handle: RePEc:ris:zfioef:0005

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item


    Qualitative; content; analysis; ; service; excellence; ; marketing; tool; ; service; marketing; ; European; public; procurement; ; VOL; ; procurement; procedures; ; evaluation; matrix; ; infrastructure; facility; management; ; quality; management;

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:zfioef:0005. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Jeannette Schröter). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.