IDEAS home Printed from https://ideas.repec.org/a/ris/buecrj/0508.html
   My bibliography  Save this article

The Effect of Emotional Labor Behaviors of Employees on Burnout Syndrome and Intention to Quit: A Research in the Ready-made Clothing Sector

Author

Listed:
  • Keles, Derya

    (Istanbul Arel University)

  • Aydin Goktepe, Esra

    (Istanbul Arel University)

Abstract

Employees in the service sector are expected to make intensive emotional labor behaviors to ensure customer satisfaction. In this study, the effects of service sector salespeople’s emotional labor behaviors on burnout syndrome and intention to quit were investigated. The sample of this study is the salespeople working in street stores or shopping malls stores in four different districts (Sisli, Bakırkoy, Beylikduzu, Bayrampasa) of four different ready-made clothing brands in Istanbul. The research methodology was determined as quantitative research and 296 salespeople participated in the research. As a result of the research, it was determined that the surface acting and close behavior dimensions of emotional labor behaviors increased the burnout syndrome and intention to quit. In addition, the in-depth behavior dimension was not significantly associated with burnout syndrome and intention to quit.

Suggested Citation

  • Keles, Derya & Aydin Goktepe, Esra, 2020. "The Effect of Emotional Labor Behaviors of Employees on Burnout Syndrome and Intention to Quit: A Research in the Ready-made Clothing Sector," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 11(3), pages 855-873, July.
    • Handle: RePEc:ris:buecrj:0508
    as

    Download full text from publisher

    File URL: https://www.berjournal.com/the-effect-of-emotional-labor-behaviors-of-employees-on-burnout-syndrome-and-intention-to-quit-a-research-in-the-ready-made-clothing-sector
    File Function: Full text
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    Emotional Labor Behavior; Burnout; Intention to Quit;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:buecrj:0508. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Adem Anbar (email available below). General contact details of provider: https://edirc.repec.org/data/iiulutr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.