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The Effect of Perceived Quality of Meal Service Provided by Organization on Organizational Commitment and Job Satisfaction

Author

Listed:
  • Erdem, Haluk

    (Republic of Turkey Ministry of National Defence)

  • Duman, Meral Çalış

    (İnönü University)

Abstract

This study aims to determine the effects of perceived quality of meal service provided by organization on organizational commitment and job satisfaction. In order to analyse these relationships, data is gathered from public employees (n=204) whose lunch is organizationally provided in Bitlis Province. The results of the analysis (exploratory and confirmatory factor analyses, correlation and regression analysis) demonstrate that taste and management factors of perceived quality of organizationally provided meal service affect employees’ emotional commitment positively and significantly. Besides, the dimensions of the perceived quality of meal service namely taste, hygiene and managerial are observed to have no relationship with continual and normative commitment. In addition, management factors related to the way meal is served affect employees’ job satisfaction positively and significantly. It is also found that the demographic variables such as gender age and education have no significant effects on examined variables. The results are discussed through comparing with the studies in the literature.

Suggested Citation

  • Erdem, Haluk & Duman, Meral Çalış, 2016. "The Effect of Perceived Quality of Meal Service Provided by Organization on Organizational Commitment and Job Satisfaction," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 7(2), pages 135-148, April.
    • Handle: RePEc:ris:buecrj:0228
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    More about this item

    Keywords

    Quality of Meal Service Provided by Organization; Taste Perception; Organizational Commitment; Job Satisfaction;
    All these keywords.

    JEL classification:

    • C12 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Hypothesis Testing: General
    • C31 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Cross-Sectional Models; Spatial Models; Treatment Effect Models; Quantile Regressions; Social Interaction Models
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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