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A Study on the Factors Affecting Student’s Satisfaction in E-learning: A Model Proposition


  • Kantoglu , Baris

    () (Sakarya University)

  • Torkul, Orhan

    (Sakarya University)

  • Altunisik, Remzi

    (Sakarya University)


In this study, relative importance of factors affecting student satisfaction in the context of e-learning are examined. Following a detailed literature review on student satisfaction on e-learning, a model was proposed explaining student satisfaction in the context of e-learning. The factors included in the model are grouped under five headings, formed by fifteen sub-factors. These sub factors are, student-instructor interaction, student’s level of computer usage, student’s attitude towards computer use, instructor’s interest in e-learning, quality of course materials, traceability of student’s development, ease of use of the e-learning system, accessibility to system, quality of interaction with the system, quality, flexibility, currency of the materials, university support services, student tracking and course management. A questionnaire was carried out on 562 students attending to e-learning programs at various levels in order to test the proposed research model. Exploratory factor analysis suggested that the ten factors solution was a better solution than fifteen factors solution. Furthermore, regression analysis findings indicated that only six of the ten factors tend to influence student satisfaction in e-learning.

Suggested Citation

  • Kantoglu , Baris & Torkul, Orhan & Altunisik, Remzi, 2013. "A Study on the Factors Affecting Student’s Satisfaction in E-learning: A Model Proposition," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 4(1), pages 121-121, January.
  • Handle: RePEc:ris:buecrj:0113

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    More about this item


    Customer satisfaction; Information Systems; E-learning student satisfaction; exploratory factor analysis regression analysis.;

    JEL classification:

    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing


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