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An Agent-Based Decision Support Model for the Development of E-Services in the Tourist Sector


  • Frank Bruinsma
  • Karima Kourtit
  • Peter Nijkamp

    (VU University Amsterdam)


This paper regards cultural heritage as a strategic development tool for urban tourist policy. It highlights the use of e-services as a central instrument in a competitive tourist sector. The appropriate choice of e-services - and packages thereof - depends on the various strategic considerations of urban stakeholders (agents) and may differ for each individual city. The paper offers a systematic analysis framework for supporting these choices and deploys multi-criteria analysis as a systematic evaluation methodology, in particular the Regime method. The evaluation framework is exemplified through an application to three field cases in Europe, viz. the cities of Amsterdam, Genoa and Leipzig. Our analysis concludes that tailor-made packages of e-services that serve the needs of the stakeholders can be made with the help of our evaluation tools.

Suggested Citation

  • Frank Bruinsma & Karima Kourtit & Peter Nijkamp, 2010. "An Agent-Based Decision Support Model for the Development of E-Services in the Tourist Sector," Review of Economic Analysis, Digital Initiatives at the University of Waterloo Library, vol. 2(3), pages 232-255, September.
  • Handle: RePEc:ren:journl:v:2:y:2010:i:3:p:232-255

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    Cited by:

    1. Karima Kourtit & Daniel Arribas-Bel & Peter Nijkamp, 2012. "High performers in complex spatial systems: a self-organizing mapping approach with reference to The Netherlands," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 48(2), pages 501-527, April.
    2. Karima Kourtit & Daniel Arribas-Bel & Peter Nijkamp, 2013. "High Performance in Complex Spatial Systems: A Self-Organizing Mapping Approach with Reference to The Netherlands," Tinbergen Institute Discussion Papers 13-194/VIII, Tinbergen Institute.

    More about this item


    cultural heritage; e-services; city marketing; agent-based decision support model;

    JEL classification:

    • H4 - Public Economics - - Publicly Provided Goods
    • Z1 - Other Special Topics - - Cultural Economics


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