IDEAS home Printed from https://ideas.repec.org/a/rbs/ijbrss/v6y2017i4p22-33.html
   My bibliography  Save this article

Customer Satisfaction in Participation Banks: A Research in Kastamonu

Author

Listed:
  • Serkan Dilek

    (Kastamonu University, Economics and Administrative Sciences Faculty, Economics, Kastamonu, Turkey.)

  • Orhan Kucuk

    (Kastamonu University, Economics and Administrative Sciences Faculty, International Trade and Logistics, Kastamonu, Turkey)

Abstract

Interest income is considered as forbidden in Islam. Therefore, in Turkey, conservatives generally don’t prefer general banking and by this way funds can’t be used in economic system. So saving deficit can’t be solved in country and saving of people depreciates against inflation. Participation banks which work according to Islamic rules are set up to bring these funds to economy. Participation banking operates in more than 60 countries today and conservatives generally prefer to work with because they are working to principles of profit instead of interest. To attract and persuade more people, at first participation banks should satisfy their customers. In our study we aim to measure customer satisfaction in participation banks in Kastamonu and to reveal the differences between demographic groups. To this aim we conducted a questionnaire to customers of participation banks in Kastamonu. Key Words:Participation Banks, Islamic Economics, Customer Satisfaction, Interest-free Finance

Suggested Citation

  • Serkan Dilek & Orhan Kucuk, 2017. "Customer Satisfaction in Participation Banks: A Research in Kastamonu," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 6(4), pages 22-33, July.
  • Handle: RePEc:rbs:ijbrss:v:6:y:2017:i:4:p:22-33
    as

    Download full text from publisher

    File URL: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/66/68
    Download Restriction: no

    File URL: http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/66
    Download Restriction: no

    References listed on IDEAS

    as
    1. Asma Abdul Rehman, 2012. "Customer satisfaction and service quality in Islamic banking: A comparative study in Pakistan, United Arab Emirates and United Kingdom," Qualitative Research in Financial Markets, Emerald Group Publishing, vol. 4(2/3), pages 165-175, August.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijbrss:v:6:y:2017:i:4:p:22-33. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Umit Hacioglu). General contact details of provider: http://edirc.repec.org/data/ssbffea.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.