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Customer Satisfaction in Participation Banks: A Research in Kastamonu


  • Serkan Dilek

    (Kastamonu University, Economics and Administrative Sciences Faculty, Economics, Kastamonu, Turkey.)

  • Orhan Kucuk

    (Kastamonu University, Economics and Administrative Sciences Faculty, International Trade and Logistics, Kastamonu, Turkey)


Interest income is considered as forbidden in Islam. Therefore, in Turkey, conservatives generally don’t prefer general banking and by this way funds can’t be used in economic system. So saving deficit can’t be solved in country and saving of people depreciates against inflation. Participation banks which work according to Islamic rules are set up to bring these funds to economy. Participation banking operates in more than 60 countries today and conservatives generally prefer to work with because they are working to principles of profit instead of interest. To attract and persuade more people, at first participation banks should satisfy their customers. In our study we aim to measure customer satisfaction in participation banks in Kastamonu and to reveal the differences between demographic groups. To this aim we conducted a questionnaire to customers of participation banks in Kastamonu. Key Words:Participation Banks, Islamic Economics, Customer Satisfaction, Interest-free Finance

Suggested Citation

  • Serkan Dilek & Orhan Kucuk, 2017. "Customer Satisfaction in Participation Banks: A Research in Kastamonu," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 6(4), pages 22-33, July.
  • Handle: RePEc:rbs:ijbrss:v:6:y:2017:i:4:p:22-33

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    References listed on IDEAS

    1. Asma Abdul Rehman, 2012. "Customer satisfaction and service quality in Islamic banking: A comparative study in Pakistan, United Arab Emirates and United Kingdom," Qualitative Research in Financial Markets, Emerald Group Publishing, vol. 4(2/3), pages 165-175, August.
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