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An investigation into the relationship amongst local government employees and their performances towards the distribution of services: study of Umhlathuze Local Municipality

Author

Listed:
  • Noxolo Mbokazi

    (University of Zululand)

  • Mandisi Matyana

    (University of Zululand)

Abstract

This study's objective was to investigate the relationship amongst the local government employees and their performances towards the distribution of services. Many employees face different challenges in their workplaces, however in a situation like service delivery it’s important for employees to be able to work well together and have a positive relationship amongst each other and avoid political conflict that may end up affecting the citizens as they are their priority. The researcher acknowledges that there are many challenges faced by local government which affect the effective service delivery, these include toxic work relationships among employees, corruption and mismanagement of funds, red tape etc. The study was based on the current legal, theoretical and conceptual perspective that applies to the protocol of the working relationship amongst employees and service provision. Diverse perspectives were used to determine whether the employees of UMhlathuze Local Municipality have the positive relationship amongst each other without the interference of the political conflict, also for the community members under UMhlathuze Local Municipality to have a voice on whether the employees are distributing services rightfully or not. This study has adopted qualitative methods for getting in-depth and interactive information from the participants. The recommendations are also made for UMhlathuze Municipality, including the theoretical framework of service delivery and the working protocol of employees within an organization. Key Words:Performance of local government employees, service delivery, Umhlathuze Local Municipality, work relationship

Suggested Citation

  • Noxolo Mbokazi & Mandisi Matyana, 2024. "An investigation into the relationship amongst local government employees and their performances towards the distribution of services: study of Umhlathuze Local Municipality," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(7), pages 457-466, October.
    • Handle: RePEc:rbs:ijbrss:v:13:y:2024:i:7:p:457-466
    DOI: 10.20525/ijrbs.v13i7.3634
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    References listed on IDEAS

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    1. Haradhan Kumar MOHAJAN, 2018. "Qualitative research methodology in social sciences and related subjects," Journal of Economic Development, Environment and People, Alliance of Central-Eastern European Universities, vol. 7(1), pages 23-48, March.
    2. Matthew Valle & Martha C. Andrews & K. Michele Kacmar, 2020. "Situational antecedents to organizational identification and the role of supervisor support," Organization Management Journal, Emerald Group Publishing Limited, vol. 17(3), pages 153-166, September.
    3. Xolani Thusi & Mandisi Matyana, 2024. "Auditor general of South Africa (AGSA) as an oversight body in local government sphere," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 6(2), pages 134-145, June.
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