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Managing Conflicts through Strength of Identity


  • Claude-Hélène Mayer

    () (Department of Economics University of Applied Studies (HAW), Berliner Tor 5, D – 20099 Hamburg, Germany)


Identity, in management sciences, comprises a newly popular research topic. This article assesses identity aspects based on intra- and inter-personal constructs, as well as conflict and the management thereof in a selected international automotive organization in South Africa. It introduces the recent theoretical research and presents selected qualitative research findings from a case study. The aim of this article, therefore, is to investigate managerial identity aspects, as well as their strengthening and weakening impacts with regard to conflict and its management. According to the research findings, managers construct identity and conflict which are simultaneously connected to strengthening and weakening internal and external impacts. These impacts influence the way in which managers resolve organizational conflicts and contribute, either positively or negatively, to their management. Multiple managerial identity aspects provide creativity spaces and flexibility in managing conflicts, whilst complex conflict and challenges in conflict management are connected to weakening identity aspects.

Suggested Citation

  • Claude-Hélène Mayer, 2009. "Managing Conflicts through Strength of Identity," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 20(3), pages 268-293.
  • Handle: RePEc:rai:mamere:1861-9908_mrev_2009_3_mayer

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    References listed on IDEAS

    1. repec:ilo:ilowps:344117 is not listed on IDEAS
    2. Elke Holst & Dean R. Lillard & Thomas A. DiPrete, 2001. "Proceedings of the 2000 Fourth International Conference of German Socio-Economic Panel Study Users (GSOEP 2000): Editorial Introduction," Vierteljahrshefte zur Wirtschaftsforschung / Quarterly Journal of Economic Research, DIW Berlin, German Institute for Economic Research, vol. 70(1), pages 5-6.
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    More about this item


    automotive industry; case study; conflict; identity; identity conflict; South Africa;

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • N67 - Economic History - - Manufacturing and Construction - - - Africa; Oceania


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