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Success of Digitalization in Service Procurement

Author

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  • Reuter, Ute

Abstract

Service procurement is an increasingly important business process that is especially suitable for the integration of information and communication technology (ICT). In contrast to its importance, service procurement process innovation in general and implementation of electronic procurement devices in particular are highly under-researched. The research project on hand closes part of this research gap and theorizes measures for the success of ICT-based process innovation (the so-called digitalization) in service procurement. From a relational, resource-based perspective, firm-specific, relational and incoming surplus rents are proposed as measurement constructs. Furthermore, their aptitude to measure the success of digitalization in service procurement is qualitative-empirically tested and proven within the German facility management branch.

Suggested Citation

  • Reuter, Ute, 2016. "Success of Digitalization in Service Procurement," Journal of Competences, Strategy & Management, Rainer Hampp Verlag, vol. 8, pages 107-140.
    • Handle: RePEc:rai:jcsman:jcsman-2016-05
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    File URL: http://www.hampp-verlag.de/hampp_e-journals_JCSM.htm#Vol8
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    More about this item

    Keywords

    process innovation; procurement process; innovation; service procurement; electronic procurement; information- and communication-technology; digitialisation;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M4 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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