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Human Resource Management in Hotel Units: The Portuguese Case

Author

Listed:
  • Susana Silva

    (The Polytechnic Institute of Porto, School of Management and Industrial Studies, Portugal)

  • Dora Martins

    (The Polytechnic Institute of Porto, School of Management and Industrial Studies, Portugal)

Abstract

This paper presents the main Human Resources Management (HRM) distinctives for Portuguese hotel units. We attempt to understand the role of various HRM practices promoted on organizational performance and their effect on the behaviour of coworkers and quality service in hotel units; some reflections on the future trends in this field are offered. This phenomenon has a particular relevance in the Portuguese context, because this country is known to have had a growing tourism industry in recent years. However, little is known about HRM departments’ contributions to their human capital management and development. This paper is one of the first to focus specifically on Portuguese hotel units and it also seeks to present findings that stem from the Human Resources Managers’ perspective. This paper is based on qualitative case studies; the data were collected through semi-structured interviews with 12 human resource managers from 12 hotel units located in Portugal. The results show that although there is not effective HRM, current HRM practices are sufficient to encourage pro-environmental behaviour in their staff, and they have a direct effect on customer satisfaction and competitiveness of the sector. However, managers recognize there is a need introduce some change in the short-term to promote the better performance of staff with effects on customer satisfaction and competitiveness of the sector in Portugal. According to these results, the paper discusses the major theoretical and practical implications for future research in the HRM field.

Suggested Citation

  • Susana Silva & Dora Martins, 2016. "Human Resource Management in Hotel Units: The Portuguese Case," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 9(1), pages 5-18.
    • Handle: RePEc:prp:jattij:v:9:y:2016:i:1:p:5-18
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    Citations

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    Cited by:

    1. Michael, Noela & Fotiadis, Anestis, 2022. "Employee turnover: The hotel industry perspective," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 8(1), pages 38-47.
    2. Ana Patrícia Duarte & Vítor Hugo Silva, 2023. "Satisfaction with Internal Communication and Hospitality Employees’ Turnover Intention: Exploring the Mediating Role of Organizational Support and Job Satisfaction," Administrative Sciences, MDPI, vol. 13(10), pages 1-17, October.
    3. Marjetka Rangus & Srðan Miloševic & Iva Škrbic & Bojana Radenkovic-Šošic & Jože Hocevar & Mladen Kneževic, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.
    4. Marjetka Rangus & Srðan Miloševiæ & Iva Škrbiæ & Bojana Radenkoviæ-Šošiæ & Jože Hoèevar & Mladen Kneževiæ, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.

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