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Factors influencing the adoption of e-government by female university students

Author

Listed:
  • Paula Andrea Rodríguez-Correa
  • Carlos Alberto Méndez-Rivera
  • Orfa Nidia Patiño-Toro
  • Alejandro Valencia-Arias
  • Ada Lucia Gallegos Ruiz Conejo
  • Aarón Oré León
  • Jorge Tomás Cumpa Vásquez
  • Toño Eldrin Alvites Adan

Abstract

The primary purpose of electronic government (e-government) is to promote transparency, facilitate access to government services, and strengthen the accountability of public institutions in the digital transformation age. However, few studies have explored the factors that affect women’s adoption of e-government, especially in emerging economies. Consequently, this study aims to identify the factors that influence the adoption of e-government services by young women in Medellín, Colombia. To achieve this objective, a questionnaire was administered to a sample of 223 women, focusing on the factors proposed in the Technology Acceptance Model (TAM). The results were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings confirmed the validity of both the measurement and structural models, providing evidence for their predictive power. In addition, seven out of the eight hypotheses were confirmed, particularly highlighting the positive influence of ease of use on perceived usefulness, as well as the positive relationship between intention to use and actual use of the system. The results underscore the importance of reaching a more equitable and empowering participation of women in the digital government sphere. Moreover, they provide valuable insights for formulating policies and strategies that promote the effective adoption of e-government services by the demographic group under study.

Suggested Citation

  • Paula Andrea Rodríguez-Correa & Carlos Alberto Méndez-Rivera & Orfa Nidia Patiño-Toro & Alejandro Valencia-Arias & Ada Lucia Gallegos Ruiz Conejo & Aarón Oré León & Jorge Tomás Cumpa Vásquez & Toño El, 2025. "Factors influencing the adoption of e-government by female university students," PLOS ONE, Public Library of Science, vol. 20(1), pages 1-19, January.
    • Handle: RePEc:plo:pone00:0317685
    DOI: 10.1371/journal.pone.0317685
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    References listed on IDEAS

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    1. Sarah Giest & Annemarie Samuels, 2023. "Administrative burden in digital public service delivery: The social infrastructure of library programs for e‐inclusion," Review of Policy Research, Policy Studies Organization, vol. 40(5), pages 626-645, September.
    2. Ahmad A. Rabaa'i, 2017. "The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 24(3), pages 285-315.
    3. Juan Pablo Ramirez-Madrid & Manuela Escobar-Sierra & Isaias Lans-Vargas & Juan Manuel Montes Hincapie, 2024. "Factors influencing citizens’ adoption of e-government: an empirical validation in a Developing Latin American Country," Public Management Review, Taylor & Francis Journals, vol. 26(1), pages 185-218, January.
    4. Lévy Mangin, Jean-Pierre & Bourgault, Normand, 2011. "Modeling Perceived Usefulness On Adopting On Line Banking Through The Tam Model In A Canadian Banking Environment," Journal of Internet Banking and Commerce, , vol. 16(1), pages 01-23, April.
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