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Medico-legal dispute resolution: Experience of a tertiary-care hospital in Singapore

Author

Listed:
  • Lee Theng Lim
  • Wanlin Chen
  • Thomas Wing Kit Lew
  • Jackie Mui Siok Tan
  • Seow Kiak Chang
  • Daryl Zhang Wei Lee
  • Thomas Swee Guan Chee

Abstract

Introduction: The resource burden of healthcare disputes and medico-legal claims has been rising. A dispute resolution system operating at the hospital level could ameliorate this disturbing trend. Methods: This is a retrospective observational study on patient complaints and medico-legal cases received by the dispute resolution unit of an acute tertiary hospital from 2011 to 2015. We described the characteristics and analysed the resolution methodology and outcomes of all closed medico-legal cases. Results: Patient complaints significantly increased at a compound annual growth rate (CAGR) of 4.2% (p

Suggested Citation

  • Lee Theng Lim & Wanlin Chen & Thomas Wing Kit Lew & Jackie Mui Siok Tan & Seow Kiak Chang & Daryl Zhang Wei Lee & Thomas Swee Guan Chee, 2022. "Medico-legal dispute resolution: Experience of a tertiary-care hospital in Singapore," PLOS ONE, Public Library of Science, vol. 17(10), pages 1-13, October.
    • Handle: RePEc:plo:pone00:0276124
    DOI: 10.1371/journal.pone.0276124
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    References listed on IDEAS

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    1. Farber, Henry S & White, Michelle J, 1994. "A Comparison of Formal and Informal Dispute Resolution in Medical Malpractice," The Journal of Legal Studies, University of Chicago Press, vol. 23(2), pages 777-806, June.
    2. Wenrong Lin & Zheng Jye Ling & Siqi Liu & Joel Tye Beng Lee & Marcus Lim & Aloysius Goh & Sean Lim & Peter George Manning & Mengling Feng & Tze Ping Loh, 2018. "A knowledge, attitude, and practice survey on mediation among clinicians in a tertiary-care hospital in Singapore," PLOS ONE, Public Library of Science, vol. 13(7), pages 1-12, July.
    3. repec:plo:pone00:0205451 is not listed on IDEAS
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