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Improving Public Services Through A Organizational Performance Management


  • Ioana Stăncescu

    () (Free International University of Moldova, Chisinau, Republic of Moldova)

  • Vasile Popeanga

    () („Constantin Brâncuşi” University, Târgu Jiu, Romania)

  • Vergel Vătuiu

    () (Romanian Bureau of Legal Metrology, Bucharest, Romania)

  • Virginia Elena Vătuiu

    () (“Roehampton” University of London, UK)


Organizational management, systemic approach, is known more as a system Management, that set of factors such as organizational, methodological information, decisions and relationships between them, as outlined, that will achieve objectives. Fundamental objective of management in public organizations involved in the holders of public office positions and leadership and execution in this area an additional responsibility to manage all types of resources available to the public sector, namely human resources, information, material and financial.Summary of process management is focusing on human coordination of joint work. An important role in this process is modernizing organizational management and quality delivery of public services or the institution's activities, public services more efficient by implementing innovative tools, leading to a government driven process to a results-oriented public service.

Suggested Citation

  • Ioana Stăncescu & Vasile Popeanga & Vergel Vătuiu & Virginia Elena Vătuiu, 2010. "Improving Public Services Through A Organizational Performance Management," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 10(3), pages 309-320.
  • Handle: RePEc:pet:annals:v:10:y:2010:i:3:p:309-320

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    More about this item


    modernization of organizational management; public service quality; results-oriented public service;

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation


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