IDEAS home Printed from https://ideas.repec.org/a/pdc/jrpieb/v9y2011i3p17-22.html
   My bibliography  Save this article

The Dual Role Of Information And Communication Technologies In Enhancing Service Innovations

Author

Listed:
  • SANJA MARINKOVIC

    (Faculty of Organizational Sciences University of Belgrade, Republic of Serbia)

  • MAJA LEVI JAKSIC

    (Faculty of Organizational Sciences University of Belgrade, Republic of Serbia)

Abstract

The paper presents roles of information and communication technologies in innovation processes in services. Research method has been a case study due to the lack of empirical studies of innovation processes in Serbia. The paper analyses four original service innovation projects which have been conducted in Serbia based on ICT enhanced innovations. The main findings affirm that ICT progress per se enables new ways of gathering, processing, keeping and transferring information in services and also in that way enables base and impulse for innovations. Beside this, new findings also show that ICT have considerable role in the very process of innovation, from an idea, development and testing to commercialization. The paper points out key ICT methods and tools which can be used in different stages of innovation process.

Suggested Citation

  • Sanja Marinkovic & Maja Levi Jaksic, 2011. "The Dual Role Of Information And Communication Technologies In Enhancing Service Innovations," Perspectives of Innovation in Economics and Business (PIEB), Prague Development Center, vol. 9(3), pages 17-22, August.
  • Handle: RePEc:pdc:jrpieb:v:9:y:2011:i:3:p:17-22
    as

    Download full text from publisher

    File URL: https://academicpublishingplatforms.com/downloads/pdfs/pieb/volume9/201201100521_03_PIEB_Vol9_Issue3_Marinkovic_and_Jaksic_Dual_role_of_information_pp.17-22.pdf
    Download Restriction: no

    File URL: http://academicpublishingplatforms.com/article.php?journal=PIEB&number=9&article=781
    Download Restriction: no

    More about this item

    Keywords

    Service innovation; innovation project; ICT.;

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • L8 - Industrial Organization - - Industry Studies: Services

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pdc:jrpieb:v:9:y:2011:i:3:p:17-22. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Jaroslav Holecek). General contact details of provider: http://edirc.repec.org/data/pradecz.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.