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The Dual Role Of Information And Communication Technologies In Enhancing Service Innovations



    (Faculty of Organizational Sciences University of Belgrade, Republic of Serbia)


    (Faculty of Organizational Sciences University of Belgrade, Republic of Serbia)


The paper presents roles of information and communication technologies in innovation processes in services. Research method has been a case study due to the lack of empirical studies of innovation processes in Serbia. The paper analyses four original service innovation projects which have been conducted in Serbia based on ICT enhanced innovations. The main findings affirm that ICT progress per se enables new ways of gathering, processing, keeping and transferring information in services and also in that way enables base and impulse for innovations. Beside this, new findings also show that ICT have considerable role in the very process of innovation, from an idea, development and testing to commercialization. The paper points out key ICT methods and tools which can be used in different stages of innovation process.

Suggested Citation

  • Sanja Marinkovic & Maja Levi Jaksic, 2011. "The Dual Role Of Information And Communication Technologies In Enhancing Service Innovations," Perspectives of Innovation in Economics and Business (PIEB), Prague Development Center, vol. 9(3), pages 17-22, August.
  • Handle: RePEc:pdc:jrpieb:v:9:y:2011:i:3:p:17-22

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    References listed on IDEAS

    1. Amacher, Gregory S. & Malik, Arun S., 1996. "Bargaining in Environmental Regulation and the Ideal Regulator," Journal of Environmental Economics and Management, Elsevier, vol. 30(2), pages 233-253, March.
    2. Dasgupta, Susmita & Laplante, Benoit & Mamingi, Nlandu & Wang, Hua, 2001. "Inspections, pollution prices, and environmental performance: evidence from China," Ecological Economics, Elsevier, vol. 36(3), pages 487-498, March.
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    More about this item


    Service innovation; innovation project; ICT.;

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • L8 - Industrial Organization - - Industry Studies: Services


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