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Management Of Performance Processes: The Flexibility Concept


  • Benmoussa Rachid

    () (Ecole Nationale des Sciences)


In this paper, we draw the thinking context for production process piloting according to flexibility approach. We apply a transversal process that defines the strategic purposes and deploys them on business processes and activities to define at the end action levers that permit reaching the fixed strategic targets. Flexibility concept is deployed through this process. We propose in this way concepts as volume, delay and variety flexibility at strategic level and concepts as unavailability, effectiveness, flow, product, process flexibility at business level. The definition of action plan leads us to introduce the concept of flexibility-type and determine correspondent performance indicators. Our work focuses mainly on delay flexibility.

Suggested Citation

  • Benmoussa Rachid, 2010. "Management Of Performance Processes: The Flexibility Concept," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 2(1), pages 179-190, December.
  • Handle: RePEc:pcz:journl:v:2:y:2010:i:2:p:179-190

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    References listed on IDEAS

    1. Emilia Huttmanova & Dana Kiselakova, 2010. "Support Of Entrepreneurship Of Small And Medium Enterprises Through Financial Resources From Eu Funds," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 1(1), pages 5-14, May.
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    More about this item


    flexibility; performance; strategy deployment; action plan; performance indicator; process; activity;

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
    • F00 - International Economics - - General - - - General


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