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Quality Management Approach In Supply Chain Logistics Case Of Shipping Maritime Transportation


  • Benaissa Mounir

    () (REGIM/Ecole Nationale d’Ingénieur de Sfax-Tunisie)

  • Benabdelhafid Abdellatif

    (Université du Havre)

  • Akkouri Zina

    (Université du Havre)


The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. Satisfy the customer through the control of the triptych "Quality, Cost, Time." Therefore, the survival of enterprises must include control of all processes. Or, find the links existing between the logistics chain parts and requirements of the quality process is not easy, for this reason it is better to make mapping process to award the possible links so that we can adapt these two concepts together. This paper presents the results of an exploratory survey investigating the status of quality management practices in the logistics function in the logistics chain of shipping maritime transportation.

Suggested Citation

  • Benaissa Mounir & Benabdelhafid Abdellatif & Akkouri Zina, 2010. "Quality Management Approach In Supply Chain Logistics Case Of Shipping Maritime Transportation," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 2(1), pages 139-154, December.
  • Handle: RePEc:pcz:journl:v:2:y:2010:i:2:p:139-154

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    More about this item


    Quality management; logistics performances; logistic chain; customer satisfaction; shipping maritime transportation;

    JEL classification:

    • D00 - Microeconomics - - General - - - General
    • L00 - Industrial Organization - - General - - - General
    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General


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