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Proposing a systems vision of knowledge management in emergency care

Author

Listed:
  • J S Edwards

    (Aston University)

  • M J Hall

    (Aston University)

  • D Shaw

    (Aston University)

Abstract

This paper makes a case for taking a systems view of knowledge management within health-care provision, concentrating on the emergency care process in the UK National Health Service. It draws upon research in two case-study organizations (a hospital and an ambulance service). The case-study organizations appear to be approaching knowledge (and information) management in a somewhat fragmented way. They are trying to think more holistically, but (perhaps) because of the ways their organizations and their work are structured, they cannot ‘see’ the whole of the care process. The paper explores the complexity of knowledge management in emergency health care and draws the distinction for knowledge management between managing local and operational knowledge, and global and clinical knowledge.

Suggested Citation

  • J S Edwards & M J Hall & D Shaw, 2005. "Proposing a systems vision of knowledge management in emergency care," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(2), pages 180-192, February.
    • Handle: RePEc:pal:jorsoc:v:56:y:2005:i:2:d:10.1057_palgrave.jors.2601897
    DOI: 10.1057/palgrave.jors.2601897
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    References listed on IDEAS

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    1. D Shaw, 2003. "Evaluating electronic workshops through analysing the ‘brainstormed’ ideas," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(7), pages 692-705, July.
    2. B Lehaney & S A Clarke & R J Paul, 1999. "A case of an intervention in an outpatients department," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 50(9), pages 877-891, September.
    3. D Shaw & F Ackermann & C Eden, 2003. "Approaches to sharing knowledge in group problem structuring," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(9), pages 936-948, September.
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    Cited by:

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    2. Small, Adrian & Wainwright, David, 2018. "Privacy and security of electronic patient records – Tailoring multimethodology to explore the socio-political problems associated with Role Based Access Control systems," European Journal of Operational Research, Elsevier, vol. 265(1), pages 344-360.

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