The Need to Monitor Customer Loyalty and Business Risk in the European Insurance Industry
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- Augusto Felício, J. & Rodrigues, Ricardo, 2015. "Organizational factors and customers' motivation effect on insurance companies' performance," Journal of Business Research, Elsevier, vol. 68(7), pages 1622-1629.
- repec:gam:jrisks:v:4:y:2016:i:1:p:4:d:64467 is not listed on IDEAS
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