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Quality Management in the Hotel Industry in the Mountainous Area of Romania

Author

Listed:
  • Norina Popovici

    (“Ovidius†University of Constanta)

  • Camelia Mihai

    (“Constantin Bratescu†National Pedagogical College)

Abstract

The importance of quality in the tourism sector must consider the socio-cultural progress of people and their critique of their distance from nature. Choosing as research object the quality management in the hotel industry in the mountain area of Romania we chose as barometer the numerical evolution of the tourist reception structures with accommodation function in the resorts in the mountain area with the intention to identify the quality of management in the tourism sector. The indicators chosen to analyze the quality management are the tourist reception structures with the function of tourist accommodation in the mountain resorts and the overnight stays in the tourist reception structures with the function of tourist accommodation in the mountain resorts; data collection was available with the help of official data provided by the National Institute of Statistics in Romania. It is recommended to improve the destination management system by coalition of public and private environmental factors interested in developing and capitalizing on the tourist potential of the destination.

Suggested Citation

  • Norina Popovici & Camelia Mihai, 2020. "Quality Management in the Hotel Industry in the Mountainous Area of Romania," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 748-755, December.
    • Handle: RePEc:ovi:oviste:v:xx:y:2020:i:2:p:748-755
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    More about this item

    Keywords

    quality management; mountain tourism; strategy; hotel industry;
    All these keywords.

    JEL classification:

    • L1 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance
    • L8 - Industrial Organization - - Industry Studies: Services
    • Z3 - Other Special Topics - - Tourism Economics
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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