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Aspects Concerning Quality in Tourism

Author

Listed:
  • Anca Cristina Stanciu

    („Ovidius” University of Constanta, Romania Faculty of Economics Sciences)

  • Mihaela Constandache

    („Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta)

  • Daniela Simona Nenciu

    („Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta)

Abstract

Unlike the quality of products, quality of tourist services is difficult to define, to judge or expressed in quantitative terms, because the service has few physical dimensions, such as performance, functional features and maintenance costs, which could be used to compare or measurement. Quality of tourism should be approached as a market category, which means that it is a tourism product quality that makes the chain of tourism services. Knowledge of customer needs and the ability to provide consistent and useful tourist services are the result of managerial activities of tourism businesses and recruitment efforts, training and entrench the staff. These measures increase the credibility of the customer to suppliers and diminishes the quality of tourism services distrust. The quality of tourism product is ultimately reduced to the quality of the customer experience.

Suggested Citation

  • Anca Cristina Stanciu & Mihaela Constandache & Daniela Simona Nenciu, 2015. "Aspects Concerning Quality in Tourism," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 175-178, May.
    • Handle: RePEc:ovi:oviste:v:xv:y:2015:i:2:p:175-178
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    More about this item

    Keywords

    quality; tourism; service;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M29 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Other
    • P46 - Political Economy and Comparative Economic Systems - - Other Economic Systems - - - Consumer Economics; Health; Education and Training; Welfare, Income, Wealth, and Poverty

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