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A Cross-Cultural Comparison of Conflict Management Styles in Multinational Organisations: Empirical Evidence from Serbia

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  • Ristic, Marija Runic
  • Ljepava, Nikolina
  • Qureshi, Tahir Masood
  • Milla, Asli Cazorla

Abstract

This study explores the conflict management styles of German and Serbian managers in multinational organisations in Serbia. Contrary to most previous cross-cultural studies on conflict management styles, we have analysed not only the impact of the dimensions of individualism vs. collectivism on conflict management styles, but the effect of power distance dimension also. Moreover, none of the previous studies have analysed the conflict of management styles of managers in Southeast Europe, let alone the influence of intercultural interactions in multinational organisations in that region. Our study is based on the survey of 205 German, and 214 Serbian, managers in German multinationals in Serbia. The findings reveal that German and Serbian managers use different conflict management styles and that the status of the conflict partners and gender affect managers’ conflict management styles.

Suggested Citation

  • Ristic, Marija Runic & Ljepava, Nikolina & Qureshi, Tahir Masood & Milla, Asli Cazorla, 2020. "A Cross-Cultural Comparison of Conflict Management Styles in Multinational Organisations: Empirical Evidence from Serbia," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 25(3), pages 418-447.
    • Handle: RePEc:nms:joeems:10.5771/0949-6181-2020-3-418
    DOI: 10.5771/0949-6181-2020-3-418
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    References listed on IDEAS

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    1. A. Oluseyi Shadare, PhD & O. Christopher Chidi & Oluwakemi Ayodeji Owoyemi, PhD, 2011. "Gender Influences on Managerial Style and Conflict Resolution Effectiveness in Work Organisationsin South-Western, Nigeria," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 2(1), pages 54-60, February.
    2. Nikolic, Milan & Vukonjanski, Jelena & Nedeljkovic, Milena & Hadzic, Olga & Terek, Edit, 2014. "The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 19(4), pages 387-412.
    3. Nikolic, Milan & Vukonjanski, Jelena & Nedeljkovic, Milena & Hadzic, Olga & Terek, Edit, 2014. "The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations," Journal of East European Management Studies, Rainer Hampp Verlag, vol. 19(4), pages 387-412.
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