IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Passenger Ports Benchmarking Due To The E-Services They Offer

Listed author(s):
  • Sanja Bauk
Registered author(s):

    This paper represents a particular attempt to categorize some relevant passenger ports e-services. Generally speaking, ports' e-services might be categorized due to their functionality as navigational, ship and passengers related ones; logistics, business, entertainment, safety, security, environmental, and others. In this paper, only those ports' e-services related directly to the passengers' needs, mostly in the context of cruising tourism, are taken into consideration and accordingly categorized as core, or as value added ones, and as informational and/or transactional ones. Then, each of the e-services for the analysed passenger port, taken from a predefined set of ports, has been assigned with 1 or 0 values depending on that if the port offers related e-service or not. These values are later weighted by the appropriate, subjectively evaluated, indexes and employed in the calculation of the total score of the performance measures for each passenger port. Finally, in such way obtained scores have been used in the process of the considered passenger ports benchmarking, i.e. their proper positioning at the respective e-market.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    File URL:
    Download Restriction: no

    Article provided by Economic Laboratory for Transition Research (ELIT) in its journal Montenegrin Journal of Economics.

    Volume (Year): 6 (2010)
    Issue (Month): 11 ()
    Pages: 49-56

    in new window

    Handle: RePEc:mje:mjejnl:v:6:y:2010:i:11:p:49-56
    Contact details of provider: Web page:

    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:

    in new window

    1. Georgios K. Vaggelas & Athanasios A. Pallis, 2010. "Passenger ports: services provision and their benefits," Maritime Policy & Management, Taylor & Francis Journals, vol. 37(1), pages 73-89, January.
    Full references (including those not matched with items on IDEAS)

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:mje:mjejnl:v:6:y:2010:i:11:p:49-56. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Nikola Draskovic Jelcic)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.