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Forecasting Employees’ Success at Work in Banking: Could Psychological Testing Be Used as the Crystal Ball?

Author

Listed:
  • Mirjana Pejic Bach

    (University of Zagreb, Croatia)

  • Natalija Simic

    (Siemens, Croatia)

  • Marjana Merkac

    (Faculty of Business and Commercial Sciences, Slovenia)

Abstract

Human resources have nowadays been recognized as one of the most important key competitive advantages of organizations. Human resources management deals with the recruitment, selection and training of the best candidates for a particular job position. Although training has significant influence on the performance of employees, recruitment and selection still remain the crucial steps. The goal of the paper is to explore if special characteristics of candidates for employment in the banking industry could be used for predicting their future success at work. Real-life data from a Croatian bank’s employee database are used for analysis, with the total sample of 1659 candidates tested for the purpose of employment. Results of the multiple regression analysis indicate that the following characteristics are important at forecasting an employee’s success at work in the banking sector: cognitive ability, reasoning, dominance, social boldness, sensitivity, openness to change, warmth, and emotional stability. Therefore, as the best practice for recruitment, the use of the Profile of a Quality Candidate in Banking is proposed.

Suggested Citation

  • Mirjana Pejic Bach & Natalija Simic & Marjana Merkac, 2013. "Forecasting Employees’ Success at Work in Banking: Could Psychological Testing Be Used as the Crystal Ball?," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 11(3 (Fall)), pages 283-299.
  • Handle: RePEc:mgt:youmgt:v:11:y:2013:i:3:p:283-299
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    More about this item

    Keywords

    recruitment; psychology testing; data mining; cognitive ability tests; personality traits tests;

    JEL classification:

    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • C81 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Methodology for Collecting, Estimating, and Organizing Microeconomic Data; Data Access

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