IDEAS home Printed from https://ideas.repec.org/a/mgs/jibrme/v1y2016i4p12-21.html
   My bibliography  Save this article

HRM in Relation To Employee Motivation and Job Performance in the Hospitality Industry

Author

Listed:
  • Andries J. du Plessis

    (Department of Management and Marketing, Unitec New Zealand)

  • Nalinh Douangphichit

    (Department of Management and Marketing, Unitec New Zealand)

  • Patrick Dodd

    (Department of Management and Marketing, Unitec New Zealand)

Abstract

The hospitality industry refers to organisations that provide accommodation and food services for people when they travel. The hospitality industry is also known as a people business. The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region. This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks. Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.

Suggested Citation

  • Andries J. du Plessis & Nalinh Douangphichit & Patrick Dodd, 2016. "HRM in Relation To Employee Motivation and Job Performance in the Hospitality Industry," Journal of International Business Research and Marketing, Inovatus Services Ltd., vol. 1(4), pages 12-21, May.
    • Handle: RePEc:mgs:jibrme:v:1:y:2016:i:4:p:12-21
    DOI: 10.18775/jibrm.1849-8558.2015.14.3002
    as

    Download full text from publisher

    File URL: https://researchleap.com/wp-content/uploads/2016/07/HRM-in-Relation-To-Employee-Motivation-and-Job-Performance-in-the-Hospitality-Industry.pdf
    Download Restriction: no
    File URL: http://researchleap.com/hrm-in-relation-to-employee-motivation-and-job-performance-in-the-hospitality-industry/
    Download Restriction: no
    File URL: https://libkey.io/10.18775/jibrm.1849-8558.2015.14.3002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Silvia Lorincová & Peter Štarchoň & Dagmar Weberová & Miloš Hitka & Martina Lipoldová, 2019. "Employee Motivation as a Tool to Achieve Sustainability of Business Processes," Sustainability, MDPI, vol. 11(13), pages 1-15, June.

    More about this item

    Keywords

    Motivation; job satisfaction; performance; HRM practices;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mgs:jibrme:v:1:y:2016:i:4:p:12-21. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Bojan Obrenovic (email available below). General contact details of provider: https://researchleap.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.