IDEAS home Printed from https://ideas.repec.org/a/inm/ororsc/v33y2022i6p2519-2540.html

Building Status in an Online Community

Author

Listed:
  • Inna Smirnova

    (School of Information, University of Michigan, Ann Arbor, Michigan 48109)

  • Markus Reitzig

    (Department of Accounting, Innovation, and Strategy, University of Vienna, 1090 Vienna, Austria)

  • Olav Sorenson

    (Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095)

Abstract

We argue that the actions for which actors receive recognition vary as they move up the hierarchy. When actors first enter a community, the community rewards them for their easier-to-evaluate contributions to the community. Eventually, however, as these actors rise in status, further increases in stature come increasingly from engaging in actions that are more difficult to evaluate or even impossible to judge. These dynamics produce a positive feedback loop, in which those who have already been accorded some stature garner even greater status through quality-ambiguous actions. We present evidence from Stack Overflow, an online community, and from two online experiments consistent with these expected patterns.

Suggested Citation

  • Inna Smirnova & Markus Reitzig & Olav Sorenson, 2022. "Building Status in an Online Community," Organization Science, INFORMS, vol. 33(6), pages 2519-2540, November.
  • Handle: RePEc:inm:ororsc:v:33:y:2022:i:6:p:2519-2540
    DOI: 10.1287/orsc.2021.1559
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/orsc.2021.1559
    Download Restriction: no

    File URL: https://libkey.io/10.1287/orsc.2021.1559?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Lee Fleming & David M. Waguespack, 2007. "Brokerage, Boundary Spanning, and Leadership in Open Innovation Communities," Organization Science, INFORMS, vol. 18(2), pages 165-180, April.
    2. Alison J. Bianchi & Soong Moon Kang & Daniel Stewart, 2012. "The Organizational Selection of Status Characteristics: Status Evaluations in an Open Source Community," Organization Science, INFORMS, vol. 23(2), pages 341-354, April.
    3. Lei Xu & Tingting Nian & Luís Cabral, 2020. "What Makes Geeks Tick? A Study of Stack Overflow Careers," Management Science, INFORMS, vol. 66(2), pages 587-604, February.
    4. Helge Klapper & Markus Reitzig, 2018. "On the effects of authority on peer motivation: Learning from Wikipedia," Strategic Management Journal, Wiley Blackwell, vol. 39(8), pages 2178-2203, August.
    5. Jiyin Cao & Edward Bishop Smith, 2021. "Why Do High-Status People Have Larger Social Networks? Belief in Status-Quality Coupling as a Driver of Network-Broadening Behavior and Social Network Size," Organization Science, INFORMS, vol. 32(1), pages 111-132, January.
    6. Podolny, Joel M & Phillips, Damon J, 1996. "The Dynamics of Organizational Status," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 5(2), pages 453-471.
    7. Matthew Bidwell & Shinjae Won & Roxana Barbulescu & Ethan Mollick, 2015. "I used to work at Goldman Sachs! How firms benefit from organizational status in the market for human capital," Strategic Management Journal, Wiley Blackwell, vol. 36(8), pages 1164-1173, August.
    8. Tristan L. Botelho, 2018. "Here’s an Opportunity: Knowledge Sharing Among Competitors as a Response to Buy-in Uncertainty," Organization Science, INFORMS, vol. 29(6), pages 1033-1055, December.
    9. Jerry W. Kim & Brayden G King, 2014. "Seeing Stars: Matthew Effects and Status Bias in Major League Baseball Umpiring," Management Science, INFORMS, vol. 60(11), pages 2619-2644, November.
    10. repec:bla:jfinan:v:59:y:2004:i:4:p:1805-1844 is not listed on IDEAS
    11. Wright, William F. & Bower, Gordon H., 1992. "Mood effects on subjective probability assessment," Organizational Behavior and Human Decision Processes, Elsevier, vol. 52(2), pages 276-291, July.
    12. Michael T. Hannan & László Pólos & Glenn R. Carroll, 2007. "Language Matters, from Logics of Organization Theory: Audiences, Codes, and Ecologies," Introductory Chapters, in: Logics of Organization Theory: Audiences, Codes, and Ecologies, Princeton University Press.
    13. Lars Bo Jeppesen & Lars Frederiksen, 2006. "Why Do Users Contribute to Firm-Hosted User Communities? The Case of Computer-Controlled Music Instruments," Organization Science, INFORMS, vol. 17(1), pages 45-63, February.
    14. Peter W. Roberts & Mukti Khaire & Christopher I. Rider, 2011. "Isolating the Symbolic Implications of Employee Mobility: Price Increases after Hiring Winemakers from Prominent Wineries," American Economic Review, American Economic Association, vol. 101(3), pages 147-151, May.
    15. Elina H. Hwang & Param Vir Singh & Linda Argote, 2015. "Knowledge Sharing in Online Communities: Learning to Cross Geographic and Hierarchical Boundaries," Organization Science, INFORMS, vol. 26(6), pages 1593-1611, December.
    16. David Constant & Lee Sproull & Sara Kiesler, 1996. "The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice," Organization Science, INFORMS, vol. 7(2), pages 119-135, April.
    17. Corinne Bendersky & Neha Parikh Shah, 2012. "The Cost of Status Enhancement: Performance Effects of Individuals' Status Mobility in Task Groups," Organization Science, INFORMS, vol. 23(2), pages 308-322, April.
    18. Pierre Azoulay & Christian Fons-Rosen & Joshua S. Graff Zivin, 2019. "Does Science Advance One Funeral at a Time?," American Economic Review, American Economic Association, vol. 109(8), pages 2889-2920, August.
    19. David Tan & Christopher I. Rider, 2017. "Let them go? How losing employees to competitors can enhance firm status," Strategic Management Journal, Wiley Blackwell, vol. 38(9), pages 1848-1874, September.
    20. Shannon W. Anderson & L. Scott Baggett & Sally K. Widener, 2009. "The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers," Manufacturing & Service Operations Management, INFORMS, vol. 11(1), pages 52-69, November.
    21. Swinyard, William R, 1993. "The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(2), pages 271-280, September.
    22. Lakhani, Karim R. & von Hippel, Eric, 2003. "How open source software works: "free" user-to-user assistance," Research Policy, Elsevier, vol. 32(6), pages 923-943, June.
    23. Nanda, Ramana & Samila, Sampsa & Sorenson, Olav, 2020. "The persistent effect of initial success: Evidence from venture capital," Journal of Financial Economics, Elsevier, vol. 137(1), pages 231-248.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Giuseppe Soda & Aks Zaheer & Michael Park & Bill McEvily & Mani Subramani, 2025. "Prismatic Trust: How Structural and Behavioral Signals in Networks Explain Trust Accumulation," Management Science, INFORMS, vol. 71(5), pages 3966-3982, May.
    2. Abhishek Nagaraj & Henning Piezunka, 2024. "The Divergent Effect of Competition on Platforms: Deterring Recruits, Motivating Converts," Strategy Science, INFORMS, vol. 9(3), pages 277-296, September.
    3. Roopak, Roopendra & Chakrabarti, Somnath & Sreen, Naman, 2025. "Engaged to Gain: How psychological needs drive integrative benefits via online customer engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
    4. Cassandra R. Chambers, 2024. "Nonmonetary Reward Systems, Counterproductive Behavior, and Responses to Sanctions in Open Collaboration Environments," Organization Science, INFORMS, vol. 35(3), pages 928-947, May.
    5. Cassandra R. Chambers & Marlon Alves & Pedro Aceves, 2025. "Learning from Inconsistent Performance Feedback," Organization Science, INFORMS, vol. 36(4), pages 1509-1530, July.
    6. Koo, Wesley W. & Zhang, Miaomiao & Choudhury, Prithwiraj, 2026. "Unwind the clock? Temporal distance and user interactions on a digital platform," LSE Research Online Documents on Economics 140136, London School of Economics and Political Science, LSE Library.
    7. Jens Forderer & Gordon Burtch, 2025. "Estimating Career Benefits from Online Community Leadership: Evidence from Stack Exchange Moderators," Management Science, INFORMS, vol. 71(3), pages 2443-2466, March.
    8. Butticè, Vincenzo & Natalicchio, Angelo & Messeni Petruzzelli, Antonio, 2025. "Looking at the Stars: Status shifts after collective achievements," Journal of Business Research, Elsevier, vol. 194(C).
    9. Ayushi Tandon & Swanand J. Deodhar & Abhas Tandon & Abhinav Tripathi, 2025. "Does David Make A Goliath? Impact of Rival’s Expertise Signals on Online User Engagement," Information Systems Research, INFORMS, vol. 36(2), pages 1054-1077, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Cassandra R. Chambers, 2024. "Nonmonetary Reward Systems, Counterproductive Behavior, and Responses to Sanctions in Open Collaboration Environments," Organization Science, INFORMS, vol. 35(3), pages 928-947, May.
    2. Tristan L. Botelho, 2018. "Here’s an Opportunity: Knowledge Sharing Among Competitors as a Response to Buy-in Uncertainty," Organization Science, INFORMS, vol. 29(6), pages 1033-1055, December.
    3. Samer Faraj & Steven L. Johnson, 2011. "Network Exchange Patterns in Online Communities," Organization Science, INFORMS, vol. 22(6), pages 1464-1480, December.
    4. Linus Dahlander & Lars Frederiksen, 2012. "The Core and Cosmopolitans: A Relational View of Innovation in User Communities," Organization Science, INFORMS, vol. 23(4), pages 988-1007, August.
    5. Tanya Y. Tian & Brayden G King & Edward B. Smith, 2023. "Effect of organizational status on employment‐related corporate social responsibility: Evidence from a regression discontinuity approach," Strategic Management Journal, Wiley Blackwell, vol. 44(12), pages 2833-2857, December.
    6. Matteo Prato & Fabrizio Ferraro, 2018. "Starstruck: How Hiring High-Status Employees Affects Incumbents’ Performance," Organization Science, INFORMS, vol. 29(5), pages 755-774, October.
    7. Gerald C. Kane & Sam Ransbotham, 2016. "Content as Community Regulator: The Recursive Relationship Between Consumption and Contribution in Open Collaboration Communities," Organization Science, INFORMS, vol. 27(5), pages 1258-1274, October.
    8. Meichen Dong & Jie Jiao & Jun Xia, 2022. "Consequences of homophily: does social status similarity enhance project performance?," Asian Business & Management, Palgrave Macmillan, vol. 21(1), pages 58-81, February.
    9. Adrián Kovács & Bart Looy & Bruno Cassiman, 2015. "Exploring the scope of open innovation: a bibliometric review of a decade of research," Scientometrics, Springer;Akadémiai Kiadó, vol. 104(3), pages 951-983, September.
    10. Samer Faraj & Sirkka L. Jarvenpaa & Ann Majchrzak, 2011. "Knowledge Collaboration in Online Communities," Organization Science, INFORMS, vol. 22(5), pages 1224-1239, October.
    11. Elina H. Hwang & Param Vir Singh & Linda Argote, 2015. "Knowledge Sharing in Online Communities: Learning to Cross Geographic and Hierarchical Boundaries," Organization Science, INFORMS, vol. 26(6), pages 1593-1611, December.
    12. repec:plo:pone00:0156175 is not listed on IDEAS
    13. Siyu Yu & Catherine Shea, 2024. "The Company She Seeks: How the Prismatic Effects of Ties to High-Status Network Contacts Can Reduce Status for Women in Groups," Organization Science, INFORMS, vol. 35(3), pages 853-887, May.
    14. Julia Bauer & Nikolaus Franke & Philipp Tuertscher, 2016. "Intellectual Property Norms in Online Communities: How User-Organized Intellectual Property Regulation Supports Innovation," Information Systems Research, INFORMS, vol. 27(4), pages 724-750, December.
    15. Jiye Baek & Jesse Shore, 2020. "Forum Size and Content Contribution per Person: A Field Experiment," Management Science, INFORMS, vol. 66(12), pages 5906-5924, December.
    16. Satish Nambisan & Robert A. Baron, 2010. "Different Roles, Different Strokes: Organizing Virtual Customer Environments to Promote Two Types of Customer Contributions," Organization Science, INFORMS, vol. 21(2), pages 554-572, April.
    17. David M. Waguespack & Lee Fleming, 2009. "Scanning the Commons? Evidence on the Benefits to Startups Participating in Open Standards Development," Management Science, INFORMS, vol. 55(2), pages 210-223, February.
    18. Lars Bo Jeppesen & Keld Laursen, 2007. "Lead Users as Facilitators of Knowledge Sharing in Community Setting," DRUID Working Papers 07-24, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    19. Miric, Milan & Jeppesen, Lars Bo, 2023. "How does competition influence innovative effort within a platform-based ecosystem? Contrasting paid and unpaid contributors," Research Policy, Elsevier, vol. 52(7).
    20. Ayushi Tandon & Swanand J. Deodhar & Abhas Tandon & Abhinav Tripathi, 2025. "Does David Make A Goliath? Impact of Rival’s Expertise Signals on Online User Engagement," Information Systems Research, INFORMS, vol. 36(2), pages 1054-1077, June.
    21. Chandra, Yanto & Coviello, Nicole, 2010. "Broadening the concept of international entrepreneurship: 'Consumers as International Entrepreneurs'," Journal of World Business, Elsevier, vol. 45(3), pages 228-236, July.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ororsc:v:33:y:2022:i:6:p:2519-2540. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.