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Organizational Readiness for Successful Knowledge Sharing: Challenges for Public Sector Managers

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  • W.A. Taylor

    (University of Bradford, UK)

  • G.H. Wright

    (Liverpool John Moores University, UK)

Abstract

Knowledge sharing in public services has not yet received much attention in the research literature. This paper investigates knowledge sharing in one public service context and identifies factors that influence the readiness of an organization to share knowledge effectively. Using participant observation, document analysis, interviews (n=30) and a survey (n=132), data are presented to highlight antecedents to effective knowledge sharing in healthcare service delivery. Through factor analysis and regression modeling, we have isolated six factors that are significant predictors of effective knowledge sharing. Our research is broadly consistent with previous findings that an innovative culture, a capacity to learn from failure and good information quality are strong predictors of successful knowledge sharing. However, we also identify factors associated with change management, and a predisposition to confront performance indicators, that significantly influence the knowledge sharing process. While we argue that our six-factor model may be equally relevant to private sector firms, we suggest that the peculiar nature of the public sector environment poses unique challenges for healthcare managers who seek to develop a knowledge sharing capability.

Suggested Citation

  • W.A. Taylor & G.H. Wright, 2004. "Organizational Readiness for Successful Knowledge Sharing: Challenges for Public Sector Managers," Information Resources Management Journal (IRMJ), IGI Global, vol. 17(2), pages 22-37, April.
    • Handle: RePEc:igg:rmj000:v:17:y:2004:i:2:p:22-37
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    Citations

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    Cited by:

    1. Zhang Rui & Jamal El-Den & Chen Qianzhu, 2015. "Knowledge Sharing in Enterprise Business Simulative Games: An Empirical Analysis," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 14(04), pages 1-10, December.
    2. Jaeyong Lee & Myung H. Jin & Geunpil Ryu, 2021. "Motivated to Share? Using the Person–Environment Fit Theory to Explain the Link between Public Service Motivation and Knowledge Sharing," Sustainability, MDPI, vol. 13(11), pages 1-16, June.
    3. Xue Ding & Wei Li & Dujuan Huang & Xinghong Qin, 2022. "Does Innovation Climate Help to Effectiveness of Green Finance Product R&D Team? The Mediating Role of Knowledge Sharing and Moderating Effect of Knowledge Heterogeneity," Sustainability, MDPI, vol. 14(7), pages 1-20, March.
    4. Khoirul Aswar, 2019. "Factors on the Accrual Accounting Adoption: Empirical Evidence from Indonesia," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 12(3), pages 36-42, December.
    5. Lingyan Liu & Minghua Lin & Ming Yu, 2023. "Relationship of internal institutions, knowledge sharing, and technological innovation in characteristic cultural enterprises: Evidence from China," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(1), pages 515-524, January.
    6. Nayel Al Hawamdeh & Malek Al-edenat, 2019. "Determinants of Barriers to Knowledge Sharing in the Jordanian Hospitality Industry," International Business Research, Canadian Center of Science and Education, vol. 12(7), pages 121-132, July.
    7. Vahid Javidroozi & Hanifa Shah & Gerald Feldman, 2022. "Facilitating Smart City Development through Adaption of the Learnings from Enterprise Systems Integration," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
    8. Ali Akbar Khalafi & Mohammad Abasi Niko & Mohammad Hussein Askarinia & Ehsan Namdar Joyami, 2015. "Investigating the Role of Social Capital in Organizational Readiness to Facilitating the Establishment of Knowledge Management (Case Study: Ilam University Staff)," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(6), pages 244-253, June.
    9. Jurgita Raudeliūnienė & Ieva Meidutė-Kavaliauskienė & Kęstutis Vileikis, 2016. "Evaluation of Factors Determining the Efficiency of Knowledge Sharing Process in the Lithuanian National Defence System," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 7(4), pages 842-857, December.
    10. Himanshu Joshi & Jamal A. Farooquie & Deepak Chawla, 2016. "Knowledge Management Practices in Indian Organizations—A Sectoral Comparison," Vision, , vol. 20(3), pages 211-223, September.
    11. Bojan Obrenovic & Shuhrat Jalilov, 2014. "Building a better national innovation system through effective knowledge sharing: A case of Croatia," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 1(1), pages 41-51, December.
    12. Usman Madugu* & Halimah Abdul Manaf, 2018. "Influences on Knowledge Sharing in the Academes: Implications for Individual Performance," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 305-311:6.
    13. Nasrin Dastranj Mamaghani & Reza Samizadeh & Fatemeh Saghafi, 2011. "Evaluating the Readiness of Iranian Research Centers in Knowledge Management," American Journal of Economics and Business Administration, Science Publications, vol. 3(1), pages 203-212, January.

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