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Knowledge Management Toolkit for SMEs

Author

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  • Kerstin Fink

    (University of Innsbruck, Austria)

  • Christian Ploder

    (University of Innsbruck, Austria)

Abstract

The discipline of knowledge management is no longer emerging in large organizations, but also small and medium-sized enterprises (SMEs) are focusing on finding the right process that will allow them to make advantages of their intellectual capital. Using survey data from 219 small and medium-sized enterprises in Austria and Switzerland, this article illustrates the four key knowledge processes (1) knowledge identification, (2) knowledge acquisition, (3) knowledge distribution, and (4) knowledge preservation for SMEs and also reports the findings of the empirical study designed to allocate cost-efficient software products to each of the four knowledge processes. As a result a knowledge toolkit for SMEs that integrates knowledge processes, methods and software tool for decision support making is given. Finally, the social view of knowledge management to SMEs is discussed, showing that the use of information technology is currently far more important than the integration of a social-cognitive perspective.

Suggested Citation

  • Kerstin Fink & Christian Ploder, 2009. "Knowledge Management Toolkit for SMEs," International Journal of Knowledge Management (IJKM), IGI Global, vol. 5(1), pages 46-60, January.
    • Handle: RePEc:igg:jkm000:v:5:y:2009:i:1:p:46-60
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2009010104
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    Citations

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    Cited by:

    1. Roberto Cerchione & Emilio Esposito & Maria Rosaria Spadaro, 2015. "The Spread of Knowledge Management in SMEs: A Scenario in Evolution," Sustainability, MDPI, vol. 7(8), pages 1-23, July.
    2. Kwangsu Cho & Sehee Han & Ting-Ting Rachel Chung & Patrick J. Bateman, 2017. "The Influence of an Integrated View of Source’s Expertise on Knowledge Transfer," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-18, December.
    3. Peng Wang & Fang-Wei Zhu & Hao-Yang Song & Jian-Hua Hou & Jin-Lan Zhang, 2018. "Visualizing the Academic Discipline of Knowledge Management," Sustainability, MDPI, vol. 10(3), pages 1-28, March.
    4. Cerchione, Roberto & Esposito, Emilio, 2017. "Using knowledge management systems: A taxonomy of SME strategies," International Journal of Information Management, Elsevier, vol. 37(1), pages 1551-1562.
    5. Joosung Lee, 2018. "The Effects of Knowledge Sharing on Individual Creativity in Higher Education Institutions: Socio-Technical View," Administrative Sciences, MDPI, vol. 8(2), pages 1-16, June.
    6. Francesco Castagna & Piera Centobelli & Roberto Cerchione & Emilio Esposito & Eugenio Oropallo & Renato Passaro, 2020. "Customer Knowledge Management in SMEs Facing Digital Transformation," Sustainability, MDPI, vol. 12(9), pages 1-16, May.

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