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Getting Knowledge Management Right: Lessons from Failure

Author

Listed:
  • Ivy Chan

    (The Chinese University of Hong Kong, Hong Kong)

  • Patrick Y.K. Chau

    (The University of Hong Kong, Hong Kong)

Abstract

Knowledge is increasingly recognized to provide a foundation for creating core competences and competitive advantages for organizations, making effective knowledge management (KM) crucial and significant. Despite evolving perspectives and rigorous endeavors to embrace KM intentions in business agendas, organizations cannot always realize expected benefits and improve their performances. This paper reports a case study of an organization in Hong Kong that shares typical characteristics with other organizations with strong awareness and expectations of KM, yet experienced failure of its program in two years. Our findings showed that KM activities carried out in the organization were fragmented and not supported by members. Based on this failure case, four lessons learned are identified for improving KM performance.

Suggested Citation

  • Ivy Chan & Patrick Y.K. Chau, 2005. "Getting Knowledge Management Right: Lessons from Failure," International Journal of Knowledge Management (IJKM), IGI Global, vol. 1(3), pages 40-54, July.
    • Handle: RePEc:igg:jkm000:v:1:y:2005:i:3:p:40-54
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    Citations

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    Cited by:

    1. Jinhui Li & Gwang-Nam Rim & Chol-Ju An, 2023. "Comparative Study of Knowledge-Based Economic Strength Between China and the USA," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(4), pages 4256-4292, December.
    2. Sher Jahan Khan & Amandeep Dhir & Vinit Parida & Armando Papa, 2021. "Past, present, and future of green product innovation," Business Strategy and the Environment, Wiley Blackwell, vol. 30(8), pages 4081-4106, December.
    3. Luxmi, 2014. "Organizational Learning Act as a Mediator between the Relationship of Knowledge Management and Organizational Performance," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 39(1), pages 31-41, February.
    4. Eline Jammaers & Jannine Williams, 2021. "Care for the self, overcompensation and bodily crafting: The work–life balance of disabled people," Gender, Work and Organization, Wiley Blackwell, vol. 28(1), pages 119-137, January.
    5. Diane van den Broek, 2017. "Perforated body work: the case of tele-nursing," Work, Employment & Society, British Sociological Association, vol. 31(6), pages 904-920, December.
    6. Tong-Ming Lim & Angela Lee, 2013. "A Study on the Knowledge Implementation Strategy and its influence on the Knowledge Sharing Attitude among Knowledge Workers and Individual Job Performance," Journal of Economics and Behavioral Studies, AMH International, vol. 5(12), pages 894-904.
    7. Muafi Muafi & Johan Ahmad, 2022. "Role of remote transformational leadership on service performance: evidence in Indonesia," Engineering Management in Production and Services, Sciendo, vol. 14(4), pages 77-93, December.

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