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Artificial Intelligence and NLP -Based Chatbot for Islamic Banking and Finance

Author

Listed:
  • Shahnawaz Khan

    (University College of Bahrain, Bahrain)

  • Mustafa Raza Rabbani

    (Kingdom University, Bahrain)

Abstract

The role of artificial intelligence (AI) is becoming increasingly important in the field of banking and finance. It has come a long way, and the trend is likely to continue for some time in the future as well. This research study reviews the role of artificial intelligence and use of technology in the finance and banking industry and how AI has changed the way the banks and financial institutions do their business. Customer engagement is one of the most critical parts of the finance and banking industry. This research proposes an artificial intelligence and natural language processing (NLP)-based chatbot model for advising the customers of Islamic banking and finance. Presently, the proposed chatbot is the first chatbot that will help the Islamic finance and banking customers to interact in real time and get Islamic financial advice based on the principles of Sharia related to individual's financial needs.

Suggested Citation

  • Shahnawaz Khan & Mustafa Raza Rabbani, 2021. "Artificial Intelligence and NLP -Based Chatbot for Islamic Banking and Finance," International Journal of Information Retrieval Research (IJIRR), IGI Global, vol. 11(3), pages 65-77, July.
    • Handle: RePEc:igg:jirr00:v:11:y:2021:i:3:p:65-77
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJIRR.2021070105
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    Cited by:

    1. Mustafa Raza Rabbani & Abu Bashar & Iqbal Thonse Hawaldar & Muneer Shaik & Mohammed Selim, 2022. "What Do We Know about Crowdfunding and P2P Lending Research? A Bibliometric Review and Meta-Analysis," JRFM, MDPI, vol. 15(10), pages 1-23, October.
    2. Hanan Qudah & Sari Malahim & Rula Airout & Mohammad Alomari & Aiman Abu Hamour & Mohammad Alqudah, 2023. "Islamic Finance in the Era of Financial Technology: A Bibliometric Review of Future Trends," IJFS, MDPI, vol. 11(2), pages 1-29, June.

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