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Experiences of Australian firms in implementing ISO 9001: a comparison of the 1994 and 2000 versions

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  • Daniel I. Prajogo

Abstract

This paper investigates the experiences of Australian firms in implementing ISO 9001, comparing the 1994 and 2000 versions. The survey data was taken from a sample of 326 Australian firms which were registered on the Joint Accreditation System Australia and New Zealand (JAS-ANZ). Several key findings have been identified from the study. In general, there is no significant difference between the two versions of ISO 9001 with respect to the firms' reasons for seeking certification and their approaches to implementing the international standard. More interesting is the significant difference between the two versions in terms of their implementation difficulty, with the 2000 version was easier to implement. However, the 2000 version was perceived by firms to have made less impact than did the 1994 version. Finally, and perhaps on a more positive note, firms indicated that they experienced few difficulties in transitioning from the 1994 version to the 2000 version.

Suggested Citation

  • Daniel I. Prajogo, 2009. "Experiences of Australian firms in implementing ISO 9001: a comparison of the 1994 and 2000 versions," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 4(4), pages 383-399.
    • Handle: RePEc:ids:ijpqma:v:4:y:2009:i:4:p:383-399
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    Cited by:

    1. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.

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