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Determinants of customer acceptance of mobile payment systems

Author

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  • Torsten J. Gerpott
  • Klaus Kornmeier

Abstract

The introduction of Mobile Payment Systems (MPS) has gained increasing attention from telecommunications and financial service firms. However, to date, end customer use of MPS has not developed extensively. Thus, the present investigation aims to explore the drivers of MPS acceptance among mobile communications customers. Using survey data from 347 residential cell phone users in Germany and the Partial Least Squares (PLS) modelling approach, we find support for a set of hypotheses linking various MPS and consumer characteristics with a customer's intention to use an MPS. In particular, the breadth of MPS use situations, MPS risk assessments and MPS evaluations by social reference groups were important (indirect) determinants of behavioural intentions concerning future MPS adoption.

Suggested Citation

  • Torsten J. Gerpott & Klaus Kornmeier, 2009. "Determinants of customer acceptance of mobile payment systems," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 3(1), pages 1-30.
    • Handle: RePEc:ids:ijelfi:v:3:y:2009:i:1:p:1-30
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    Citations

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    Cited by:

    1. Schmidthuber, Lisa & Maresch, Daniela & Ginner, Michael, 2020. "Disruptive technologies and abundance in the service sector - toward a refined technology acceptance model," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    2. Wan Rung Lin & Chun-Yueh Lin & Yu-Heng Ding, 2020. "Factors Affecting the Behavioral Intention to Adopt Mobile Payment: An Empirical Study in Taiwan," Mathematics, MDPI, vol. 8(10), pages 1-19, October.
    3. Cassimon, Danny & Engelen, Peter-Jan & Yordanov, Vilimir, 2011. "Compound Real Option Valuation with Phase-Specific Volatility: a Multi-phase Mobile Payments Case Study," MPRA Paper 46053, University Library of Munich, Germany.
    4. Yinglu Sun & Wei Xue & Subir Bandyopadhyay & Dong Cheng, 2022. "WeChat mobile-payment-based smart retail customer experience: an integrated framework," Information Technology and Management, Springer, vol. 23(2), pages 77-94, June.
    5. Liébana-Cabanillas, Francisco & Sánchez-Fernández, Juan & Muñoz-Leiva, Francisco, 2014. "The moderating effect of experience in the adoption of mobile payment tools in Virtual Social Networks: The m-Payment Acceptance Model in Virtual Social Networks (MPAM-VSN)," International Journal of Information Management, Elsevier, vol. 34(2), pages 151-166.

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