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Strategic role of capacity management in electricity service centre using Markovian and simulation approach

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  • Sony Michael
  • V. Mariappan

Abstract

In today’s competitive power market integrated with industrial growth, capacity management becomes a perennial technical issue. Power utilities lose customers when they lack sufficient capacity to provide their demanded service which severely affects the business process of the industries. Interruption time is one of the key characteristics of quality service and customer satisfaction. While additional capacity improves service quality, but the cost for providing capacity increases. Thus, the capacity management is having a conflicting role with the utility effectiveness. The important strategy role of capacity management should be arriving at a point wherein it is optimally economical and maximising the customer satisfaction. A live case of Electrical Service Centre of Goa Electricity Department is modelled using Markov model by a code written in MATLAB 7.0 and the working of Electrical Service Centre was modelled in general purposes simulation system. Results, conclusions and future scope are discussed.

Suggested Citation

  • Sony Michael & V. Mariappan, 2012. "Strategic role of capacity management in electricity service centre using Markovian and simulation approach," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 6(1), pages 59-88.
    • Handle: RePEc:ids:ijbsre:v:6:y:2012:i:1:p:59-88
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    Cited by:

    1. Şükrü İmre & Fatih Canıtez & Dilay Çelebi, 2021. "The Socio-Technical Transition to Electric Vehicle Mobility in Turkey: A Multi-Level Perspective," International Journal of Operations Research and Information Systems (IJORIS), IGI Global, vol. 12(4), pages 1-17, October.
    2. Chatterjee, Sheshadri & Chaudhuri, Ranjan & González, Vanessa Izquierdo & Kumar, Ajay & Singh, Sanjay Kumar, 2022. "Resource integration and dynamic capability of frontline employee during COVID-19 pandemic: From value creation and engineering management perspectives," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    3. Sony, Michael & Mekoth, Nandakumar, 2016. "The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 20-32.

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