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A framework to support performance measurement at the operative level of an organisation

Author

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  • Juhani Ukko
  • Sanna Pekkola
  • Hannu Rantanen

Abstract

The study focuses on performance measurement at the operative level of an organisation. Factors that improve and facilitate the performance of the operations and employees, and the use of performance measurement are examined. A framework to support performance measurement at the operative level of an organisation has been constructed. The empirical evidence of the study is based on interviews in eight organisations. The findings suggest that there are six factors that have a direct and positive influence on operative level performance measurement. The three most important factors are the linkage of performance measurement to reward, interactive communication, and understanding the linkage between an individual's and the organisation's targets.

Suggested Citation

  • Juhani Ukko & Sanna Pekkola & Hannu Rantanen, 2009. "A framework to support performance measurement at the operative level of an organisation," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 11(4), pages 313-335.
    • Handle: RePEc:ids:ijbpma:v:11:y:2009:i:4:p:313-335
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    Cited by:

    1. Pekkanen, Petra & Niemi, Petri, 2013. "Process performance improvement in justice organizations—Pitfalls of performance measurement," International Journal of Production Economics, Elsevier, vol. 143(2), pages 605-611.

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