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The impacts of performance measurement on the quality of working life

Author

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  • Juhani Ukko
  • Jarkko Tenhunen
  • Hannu Rantanen

Abstract

The design, implementation and use of Performance Measurement (PM) systems have been studied extensively. However, the literature shows little evidence on what kind of impacts PM practises have had on, for example, the performance of the operative level of an organisation. This paper focuses on the impacts PM has had on the Quality of the Working Life (QWL) of employees, for example, their work motivation, learning opportunities, job satisfaction, participation in decision making and reward system. Furthermore, this paper presents how the perceptions of management and employees differ from each other and what the key elements in the implementation process are as regards the accomplishment of positive impacts of PM on the quality of working life. This paper concludes with the underlying factors behind the positive impacts of PM on the quality of working life.

Suggested Citation

  • Juhani Ukko & Jarkko Tenhunen & Hannu Rantanen, 2008. "The impacts of performance measurement on the quality of working life," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 10(1), pages 86-98.
    • Handle: RePEc:ids:ijbpma:v:10:y:2008:i:1:p:86-98
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    Citations

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    Cited by:

    1. Sanna Pekkola & Juhani Ukko, 2008. "Measuring the Effectiveness and Innovative Capability: Case Lahti University Consortium," European Financial and Accounting Journal, Prague University of Economics and Business, vol. 2008(3), pages 62-78.
    2. Jana Hornungová & Kateřina Petrová & František Milichovský, 2020. "Modeling Cause and Effect Relationships of Strategy Map Using Economic and Social Performance Factors in the Organizational Culture," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 68(3), pages 613-624.
    3. Pekkanen, Petra & Niemi, Petri, 2013. "Process performance improvement in justice organizations—Pitfalls of performance measurement," International Journal of Production Economics, Elsevier, vol. 143(2), pages 605-611.
    4. Derya Kara, 2012. "Gender Differences on Perceptions of Employee Quality of Working Life Indicators in Five Star Hotels in Turkey," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 2(4), pages 194-202, October.
    5. Juhani Ukko & Sanna Pekkola, 2016. "Customer-centered measurement of service operations: a B2B case study," Operations Management Research, Springer, vol. 9(1), pages 11-21, June.

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