IDEAS home Printed from https://ideas.repec.org/a/ids/ijbisy/v4y2009i6p688-704.html
   My bibliography  Save this article

ERP systems implementation success factors: IS and non-IS managers' perceptions

Author

Listed:
  • Emad M. Kamhawi
  • Angappa Gunasekaran

Abstract

Although previous studies have examined the success of Enterprise Resource Planning (ERP) systems implementations, limited research has considered providing a better understanding of the factors that explain success based on feedback from multiple stakeholders. This research uses a field study to compare between the perceptions of the Information Systems (IS) managers and non-IS managers who work in Bahraini enterprises using ERP systems concerning implementation success and the predicators for such systems. The study results showed that the meaning of success of ERP systems did not seem to differ between IS and non-IS managers. They both adopt user satisfaction and business value metrics to measure success. Moreover, both groups perceived 'resistance' and 'organisational fit' as the prime factors for ERP success. However, their perceptions about the rest of the success factors investigated in this study differed, as IS mangers selected 'ease of use', 'training' and 'technical fit' as success predicators while non-IS managers selected 'competitive pressures', 'strategic fit' and 'business process reengineering' factors. In the end, implications concerning the differences between the perceptions of the two main stakeholders have been put forward.

Suggested Citation

  • Emad M. Kamhawi & Angappa Gunasekaran, 2009. "ERP systems implementation success factors: IS and non-IS managers' perceptions," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 4(6), pages 688-704.
    • Handle: RePEc:ids:ijbisy:v:4:y:2009:i:6:p:688-704
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=26699
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Arline Savage & Joesph Callaghan & Li Dang & Y. Sun, 2010. "Operating Performance in the Wake of ERP Implementation: Triangulating Results for Chinese Manufacturing Companies," Discussion Paper Series 2010-03, McColl School of Business, Queens University of Charlotte.
    2. Ehsan Samiei & Jafar Habibi, 2020. "The Mutual Relation Between Enterprise Resource Planning and Knowledge Management: A Review," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 53-66, March.
    3. Iskander Zouaghi & Abderrazak Laghouag, 2016. "Aligning key success factors to ERP implementation strategy: learning from a case study," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 22(1), pages 100-115.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbisy:v:4:y:2009:i:6:p:688-704. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=172 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.