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Retention Factors Of Human Capital Applied By 4-Star Hotels In The City Of Ensenada, Baja California Factores De Retencion De Capital Humano En Los Hoteles De Cuatro Estrellas De La Ciudad De Ensenada, Baja California

Author

Listed:
  • Perla Teresa Valenzuela Cosio
  • Ma. Enselmina Marin Vargas

Abstract

Hotels nowadays concentrate in having in their workforce personnel that brings the best customer service, that way a bigger presence in the market and in the competitive world of tourism is accomplished. This investigation has the objective of characterizing the Retention Factors of Human Capital applied by 4-star hotels in the city of Ensenada, Baja California; and in turn to know the perspective of Human Resources management on the subject, seeing how in this department is where strategies to conserve employees are generated. In order to reach this goal, a descriptive exploratory study was designed where data-gathering instruments were elaborated, validated, and implemented to a study group sample of 51 hotel employees and 2 hotel managers. Results suggest that there are relevant factors concerning employees staying in the company: Employee-supervisor relation, team work, and a balance between work life and personal life. These findings are relevant for conclusions and recommendations.

Suggested Citation

  • Perla Teresa Valenzuela Cosio & Ma. Enselmina Marin Vargas, 2014. "Retention Factors Of Human Capital Applied By 4-Star Hotels In The City Of Ensenada, Baja California Factores De Retencion De Capital Humano En Los Hoteles De Cuatro Estrellas De La Ciudad De Ensenada," Revista Global de Negocios, The Institute for Business and Finance Research, vol. 2(4), pages 1-13.
    • Handle: RePEc:ibf:rgnego:v:2:y:2014:i:4:p:1-13
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    More about this item

    Keywords

    Retention; Hotels; Tourism; Human Resource Management;
    All these keywords.

    JEL classification:

    • M20 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - General
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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