Human Resources Management in Museums: Systematic Review of Challenges and Solutions

This PRISMA systematic review aims to investigate the human resources management (HRM) challenges faced by museums and potential strategic solutions. Despite being a valuable asset, HRM in museums has presented significant challenges for museum management, which until now have not been systematically researched. The analysis was conducted throughout July 2023, with the final sample including 32 records. The findings reveal eight key HRM challenges: digital revolution, co-creation of exhibitions, outdated leadership approaches, lack of crisis and climate change management, high staff turnover, challenges in creating an inclusive museum environment, lack of staff competencies, and organizing staff training. To navigate these challenges successfully, museums can implement a range of strategic solutions. These solutions center on skills development, the adoption of contemporary leadership approaches grounded in collaboration, and the crucial role of organizational and legislative support for staff and talent development in museums. Although the study is limited in the number of records covered, due to the dearth of studies on HRM in museums, it marks the first systematic examination of the HRM challenges in museums, enriching the field of museum and heritage studies by shedding light on the current obstacles impeding the creation of positive, talent-nurturing work environments within museums.